Degin Muehling
Sales and Service
Cedar Falls,IA
Summary
Encouraging business professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Business Development Manager and Customer Service
Fersen Kitchen And Bath Design
03.2023 - Current
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Represented company and promote products at conferences and industry events.
- Increased sales by 10% first 60 days
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Prepared sales presentations for clients showing success and credibility of products.
GRC SaaS Business Development Manager
ViClarity, Financial
07.2022 - 03.2023
- Sustained new revenue by bringing in new customers and continuously connecting with newly established accounts
- Provided valuable feedback to management to improve marketing and sales strategies
- Demonstrated product knowledge and value to customers and industry knowledge to colleagues
- Daily use of multiple software programs to manage day-to-day activity, build pipeline and drive execution
- Qualified new prospects from inbound and outbound generated efforts
- Negotiated with customers to meet winning returns on investment
- Booked meetings/demos with highly qualified prospects and buyers to deliver visual and interactive presentation
- Developed and grew Healthcare market in US
- Brought in high volume of leads per week with proactive networking and cold calling
- Tracked market trends using strong networking contacts in various business sectors
- Improved business negotiation strategies and tactics
- Tailored sales plans to specific markets, customers and objectives
SaaS Sales Executive and Client Success Specialist
AgencyBloc, Health and Life Insurance
04.2015 - 07.2022
- Managed and served assigned accounts post sale
- Trained all end users of new accounts and new hires
- Reported technical issues and bugs to R&D Team
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Provided excellent customer service for lifetime of client
- Upsold new products, prevented churn by retaining current clients and secured renewals
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Created customer support strategies to increase customer retention.
Operations Specialist and Sales and Marketing Coordinator
Monsanto
07.2012 - 10.2014
- Delivered operational excellence to internal and external stakeholders
- Demonstrated determination to exceed customer expectations
- Actively sought out and defined new value-added areas to partner with customers
- Order Management- Ensured complete and up to date account and order detail
- Worked with stakeholders to promote supply utilization, ensured data/transaction accuracy and timely account reconciliation
- Fulfillment- Leveraged stakeholder relationships to meet delivery targets
- Seed service advisory and sales support- Recommended and sold traits, hybrids and varieties that met needs of growers and dealers for individual farming operations
- Utilized Monsanto standard operating procedures while understanding and delivering brand experience, actively built rapport and trust with internal and external stakeholders creating strong relationships that increased customer loyalty and market share
- Programs- Obtained strong working knowledge of Monsanto's programs to help make customers aware of upcoming program elements and deadlines to help ensure maximization of their potential earnings
- Communication/Team Skills- Built strong relationships with both internal and external stakeholders by proactively communicating and being involved with teams
- Carried title as Team Spokesperson when presenting and meeting monthly with management
- Reconciliation/Settlements- Collaborated with stakeholders to ensure accurate grower point of sale data in timely and correct manner
- Supported management teams with marketing, advertising and sales-related events to assure individual growth and potential
- Duties included:
- Organized and implemented tools necessary for trade and farm shows
- Wrote letters, postcards and other direct mail correspondence targeting current and potential key customers
- Developed and facilitated dealer/customer kickoff meetings for each of regions and districts
- Created relationship building activities in order to foster strong team environment
- These activities included trips, dinners, sporting events and other socializing/bonding projects
- Worked closely with president and other senior managers revising farming programs, policies, procedures and payment options for annual dealer and manager manuals
- Designed and created dealer signs, banners, ads, and invitations for various events
- Collaborated with ad agencies on market messaging, ad slicks, radio scripts, graphic specs and logos
- Tracked and recorded seed equipment contracts, proof of purchase materials from district sales managers and dealers and kept documented budgetary expense report
- Communicated important deadlines, upcoming events, marketing material announcements and policy/procedural changes to appropriate members of organization.
Pharmaceutical Sales Cardiovascular Representative
Abbott
08.2008 - 07.2012
- Represented a top pharmaceutical brand in the world, establishing and maintaining customer relationships while growing market share in highly competitive health care industry
- Analyzed needs and preferences of customers while leveraging influencing skills to assertively expand product market share
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Education
Bachelor of Science - Biology
University of Northern Iowa
Cedar Falls, IA05.2006
Associate of Arts - General Studies
Hawkeye Community College
Waterloo, IA05.2002
Skills
- Impressive delivery of product demos and presentations
- Robust sales background in various industries
- Proven “closed-won” deals
- Inside and outside sales experience
- Strong strategy development and negotiation tactics for account management
- Expert in various software applications (ie SAP, HubSpot, Salesforce, Zoom, Slack, BaseCamp, ZoomInfo, MS Office Suite, ZenDesk etc)
- Strategic Business Planning
- Compassionate and altruistic
- Detailed oriented in fast paced and multi-tasking environments
- Exceptional organizational skills
- Certification in Aseptic Technique, Nashville, TN-2008, NuCara Pharmacy
- Certification in Cardiovascular Disease-Chicago, IL-2008, Abbott
Accomplishments
- Top performer, met and exceeded revenue goal ($5.000+/mo), 2022, AgencyBloc
- Top performer, leads converted to clients, MOM 2021, AgencyBloc
- Top two performer, revenue closed in company currency, 2020 and 2021, AgencyBloc
- Recognized and nominated by the Sales Team as Product Expert and for Evidence-Based Selling, 2019-2022, AgencyBloc
- Awarded as a great contributor and closer by the President and CTO, 2021, AgencyBloc
- Well received reviews by clients and prospects for “going above and beyond to support, solve business obstacles and overcome indecision”, 2021-2022, AgencyBloc
- Earned Best Practice award for sales call performance - 2009, Abbott
- Achieved a 100% product attainment goal - 2008, Abbott
- Recognized by management for exceeding performance standards within the first 90 days of my position - 2008, Abbott
- Increased market share sales by 2.75% ($66K) within a three month period - Q1/09, Abbott
- Ranked second in the region, achieving highest weekly share change (1.2%/$55K) of NRx (new prescriptions) and highest weekly share change (.248%/$45K) of prescription renewals - 2009, Abbott
- Selected to take a leadership role and introduce a new selling technique to the region - 2009, Abbott
- Awarded for enrolling new prescribers - 2009/2010, Abbott
Certification
- Certification in Aseptic Technique, Nashville, TN-2008, NuCara Pharmacy
- Certification in Cardiovascular Disease-Chicago, IL-2008, Abbott
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Development Manager and Customer Service
Fersen Kitchen And Bath Design
03.2023 - Current
GRC SaaS Business Development Manager
ViClarity, Financial
07.2022 - 03.2023
SaaS Sales Executive and Client Success Specialist
AgencyBloc, Health and Life Insurance
04.2015 - 07.2022
Operations Specialist and Sales and Marketing Coordinator
Monsanto
07.2012 - 10.2014
Pharmaceutical Sales Cardiovascular Representative
Abbott
08.2008 - 07.2012
Bachelor of Science - Biology
University of Northern Iowa
Associate of Arts - General Studies
Hawkeye Community College