Dehja Bridges
Raleigh,NC
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
5
5
years of professional experience
Work History
Sales Associate
WORLDPAC
02.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Administration Assistant
MD Applewhite Trucking LLC
06.2021 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Recorded expenses and maintained accounting records.
Call Center Sales Representative
NC Quick Pass
10.2019 - 05.2021
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
Education
High School Diploma -
Goldsboro High School
Goldsboro, NC05.2019
Skills
- Time Management
- Teamwork and Collaboration
- Word Processing
Timeline
Sales Associate
WORLDPAC
02.2023 - 07.2024
Administration Assistant
MD Applewhite Trucking LLC
06.2021 - 01.2023
Call Center Sales Representative
NC Quick Pass
10.2019 - 05.2021
High School Diploma -
Goldsboro High School