Dehkontee Druweay
Washington,DC
Summary
Mid-Market Account Manager owning a $2.8M ARR book of 85 accounts at Greenhouse. Hit 108-120% quota and 94% GRR by driving renewals, expansion, and whitespace through value-based discovery, multi-threaded VP/Director engagement, and ROI-led selling. Strong in Salesforce forecasting, QBR execution, adoption strategy, and cross-functional alignment with CS, RevOps, Product, and Marketing.
Overview
10
10
years of professional experience
Work History
Mid-Market Account Manager
Greenhouse Software
New York, New York
08.2024 - Current
- Managed $2.8M ARR with 85 accounts, achieving 108-120% of quota and 94% GRR.
- Delivered 22% year-over-year expansion through ROI-driven sales strategies and whitespace growth.
- Maintained 99% accuracy in Salesforce forecasts by engaging multiple VP and Director personas.
- Drove adoption and renewal strategies in collaboration with Customer Success, Product, RevOps, and Marketing.
SMB Account Manager
ZoomInfo
Vancouver, Washington
04.2022 - 08.2024
- Managed over 150 accounts, exceeding retention and upsell targets by more than 20%.
- Reduced churn by 18% through value-driven discovery and adoption of multiple products.
- Forecasted renewal and expansion pipelines while aligning closely with Customer Success and Revenue Operations teams.
- Achieved top 10% ranking for quota attainment and customer satisfaction metrics.
Strategic SDR (AM Support)
ZoomInfo
Vancouver, Washington
01.2021 - 01.2022
- Influenced expansion pipeline exceeding $1.5M across 20+ enterprise accounts.
- Increased meeting conversion by 30% year-over-year through targeted persona outreach.
- Strengthened renewal strategies by aligning with VP and C-suite executives.
Enterprise AE
Creditsafe
Allentown, Pennsylvania
01.2019 - 01.2022
- Managed portfolio exceeding $5M, achieving 125% of quota through multi-year renewals and expansions.
- Increased annual contract value by 35% within compliance and risk verticals.
- Executed strategies to enhance client retention through targeted renewal initiatives.
- Identified growth opportunities, resulting in significant portfolio expansions.
SMB Account Manager
Dun & Bradstreet
Allentown, Pennsylvania
01.2016 - 01.2019
- Achieved over 150% quota for three consecutive years while managing $2M SMB portfolio.
- Expanded client base by 35% year-over-year through renewals and targeted expansion strategies.
- Ensured personalized service and support by effectively managing client accounts.
- Identified upsell opportunities within existing accounts through collaboration with sales teams.
- Cultivated relationships with stakeholders to improve customer satisfaction and drive retention.
Education
B.A. - Public Relations
Howard University
Washington, DC01.2017
Skills
- Mid-market account management
- Renewals and expansion
- Customer retention strategies
- Upselling and cross-selling
- Annual contract value growth
- Salesforce CRM proficiency
- Value discovery and ROI analysis
- Pipeline management discipline
- Multi-threading techniques
- Whitespace identification strategies
- Quarterly business reviews (QBRs)
- Adoption strategy development
Timeline
Mid-Market Account Manager
Greenhouse Software
08.2024 - Current
SMB Account Manager
ZoomInfo
04.2022 - 08.2024
Strategic SDR (AM Support)
ZoomInfo
01.2021 - 01.2022
Enterprise AE
Creditsafe
01.2019 - 01.2022
SMB Account Manager
Dun & Bradstreet
01.2016 - 01.2019
B.A. - Public Relations
Howard University