Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
Generic

Dehne' Boyd

Warrenton,NC

Summary

Experienced Help Desk Administrator and Communication Security Officer with a strong background in technical troubleshooting and record management. Demonstrated expertise in ensuring secure communication protocols and maintaining accurate records. Known for effective problem solving abilities and a dedication to fostering a positive work environment. Committed to driving efficiency and providing outstanding support to clients and teams.

Overview

4
4
years of professional experience

Work History

File Organizer

US Army
Fort Hood, TX
02.2025 - Current
  • Removed outdated records in accordance with retention policies.
  • Organized existing files to ensure accurate storage of records.
  • Maintained an updated list of archived materials for easy retrieval.
  • Retrieved documents from archives as requested by staff members.
  • Scanned paper documents into the system to create digital copies.
  • Ensured that all files were properly labeled and stored securely.
  • Assisted in developing filing systems for paper and electronic documents.
  • Scanned and filed forms, reports, correspondence and receipts.

Network Service Desk Management

US Army
Various Locations
11.2021 - Current
  • Implemented security measures, including firewalls and encryption technologies, to protect data from unauthorized access.
  • Created and maintained over 30 tactical Secure Internet Protocol Router (SIPR) clients for enhanced communication security.
  • Troubleshot and installed systems such as WAVE, TRANSVERSE, and CPCE for client accounts.
  • Managed 100 tactical accounts, ensuring operational efficiency through regular updates and support.
  • Oversaw normal user accounts, handling password resets, account creation, and deletions effectively.
  • Reimaged user computers and installed necessary updates to maintain system performance.

Radio & Tower Equipment Install & Repair

US Army
Various Locations
11.2021 - 02.2025
  • Strengthened infrastructure by installing over 6,000 feet of cable in 24 hours.
  • Guaranteed effective operation through comprehensive inspections and equipment testing.
  • Configured system components to satisfy operational needs.
  • Delivered tactical knowledge transfer for reliable voice communication.

Communication Security Officer

US Army
South Korea, Camp Casey
01.2024 - 09.2024
  • Operated communication systems for secure transfer of classified and unclassified information.
  • Reviewed audit logs to detect suspicious activities and identify patterns.
  • Updated disaster recovery plans based on technological and environmental changes.
  • Achieved zero discrepancies during unit audits, ensuring compliance and operational integrity.

Team Leader

US Army
South Korea, Camp Casey
02.2024 - 05.2024
  • Ensured adherence to established policies by monitoring daily workflow of a team of 5.
  • Provided performance coaching and feedback to enhance employee development.
  • Created safe communication lines, promoting a culture of care and teamwork among coworkers.

Education

Warren County High School
Warrenton, NC
05-2019

Skills

  • Record management
  • Effective communication
  • Problem solving
  • Team collaboration
  • Technical troubleshooting
  • System auditing
  • Network troubleshooting
  • Communication security
  • Attention to detail
  • Active Directory knowledge

Accomplishments

  • WILL PUT THEM

Affiliations

  • Loves to paint, write poems, and sing.
  • Likes to build Lego's!
  • Loves the outdoors

Languages

English
Professional

References

References available upon request.

Timeline

File Organizer

US Army
02.2025 - Current

Team Leader

US Army
02.2024 - 05.2024

Communication Security Officer

US Army
01.2024 - 09.2024

Network Service Desk Management

US Army
11.2021 - Current

Radio & Tower Equipment Install & Repair

US Army
11.2021 - 02.2025

Warren County High School

Similar Profiles

CREATE PROFILE