Dehvon Hankerson

I want this job because I have always been interested in studying people and the human mind. Helping people figure out what may be a mental barrier or setback for them and what could be done to fix that has always been a huge interest of mine. This company in specific because it'll help branch my connection out with people and I can bring more patients in. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problemsolver. Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals.

• Assesses patients, evaluates effectiveness of care plan and progress made by client, participates in patient treatment planning and case review with patient care providers. Maintains and reports applicable statistics regarding programs and client services. Performs miscellaneous job-related duties as assigned.
• Ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients' cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs.
• Assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.
• Helped customers find specific products, answered questions and offered product advice.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Operated cash register, collected payments and provided accurate change.
• Built and maintained relationships with peers and upper management to drive team success.
• Reviewed files, recordings and other documents to obtain information to respond to requests.
• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
• Identified safety hazards and notified management to determine proper resolution of issues.
• Compiled, sorted and filed records of product orders, business transactions and other activities.
• Received deliveries, scanned packages and updated orders in internal database.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.