Deia D. McLain
Louisville,KY
Summary
Committed professional that performs well in independent and team situations with positive results; experience as professional customer service specialist in sales, retail, and healthcare industry. Able to type 35 wpm and have computer knowledge in Data Entry, Microsoft Office, PowerPoint, Excel, and Word
Overview
13
13
years of professional experience
Work History
Medical Assistant
Norton Audubon Hospital
05.2023 - Current
- Ventricular Assist device (VAD) knowledge
- Performed medical records management, including filing, organizing and scanning documents.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints
Facility Service Associate
Norton Healthcare
04.2017 - 05.2023
- Ensure that all patients and guest receive a positive experience
- Acted as a support liaison for patients and their families
- Provide exceptional customer service
- Transport patients and guest to specific areas in the hospital by wheelchair
- Assisted with resolving patients and guest complaints
- Ensured HIPAA compliance
- Perform general housekeeping on hospital public areas to positively impact Norton Healthcare patients and guest
Certified Nursing Assistant
Private Duty
02.2012 - 04.2017
- Maintained a clean, healthy and safe environment
- Assist with daily activities (cleaning, cooking, personal care)
- Member in good standing with Nurse Aide Registry
- Obtained household supplies and ran daily errands
- Scheduled and accompanied clients to medical appointments
- Monitored vital signs, such as blood pressure and pulse
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Responsible for the correct dosage of medication
Console Security Guard
Allied Universal
08.2014 - 10.2016
- Make sure all UPS employees are free from all weapons before entering property
- Make replacement badges for employees who lost their badge
- Monitored security camera system day and night to protect lives and property
- Responded quickly and effectively to all security violations and duress alarms
- Processed and logged accurate and detailed incident report
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior
- Checked all baggage using X-ray machines, metal detectors and Garrett wands
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Ventricular assist device (VAD) knowledge
- Direct patient care
- CPR
- Phlebotomy
Timeline
Medical Assistant
Norton Audubon Hospital
05.2023 - Current
Facility Service Associate
Norton Healthcare
04.2017 - 05.2023
Console Security Guard
Allied Universal
08.2014 - 10.2016
Certified Nursing Assistant
Private Duty
02.2012 - 04.2017
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