Deiara Collier
Killeen,TX
Overview
19
19
years of professional experience
Work History
Online Grocery Associate
Walmart
10.2023 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Provider services for Blue Cross and Blue shield of Illinois
Teleperformance
10.2020 - 08.2023
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Increased efficiency by accurately entering provider data into company systems and databases.
- Improved communication between providers and insurance companies, leading to better understanding of policy coverage and claim status.
Clams and Benefits
Anthem
04.2021 - 02.2022
- Streamlined the annual salary review process for increased accuracy and efficiency.
- Improved employee satisfaction by developing and implementing comprehensive compensation and benefits programs.
- Developed salary budgets in alignment with organizational financial goals, resulting in more cost-effective spending.
- Negotiated contracts with external vendors for better pricing on insurance premiums and other benefit offerings.
- Reduced turnover rates by addressing employee concerns regarding pay discrepancies and adjustments.
- Collaborated with HR team members to develop competitive benefits packages, attracting high-quality candidates.
- Participated in salary surveys to gather valuable information for benchmarking purposes.
- Developed policies around promotions and transfers, ensuring fair treatment of all employees within the organization.
Cashier
KFC
06.2020 - 08.2020
- Cashier, drive-thru customer service
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Inventory Specialist
Rgis
06.2020 - 08.2020
- I had to count all the items and enter them in the computer
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Cashier
Kroger
01.2017 - 01.2019
- Cashier, customer service counter support and floor supervisor
- Displayed expert customer service and money handling skill.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Bojangles
01.2014 - 01.2015
- Take in-store and drive-thru orders, maintain cashier drawer and ensure expert customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Cashier
Cracker Barrel
01.2013 - 01.2015
- Close out dinner tickets, sale merchandise and keep gift shop tidy.
Shift Leader
Burger King
01.2011 - 01.2012
- Supervise crew members to ensure smooth service from open to close of sale.
Crew Member
Burger King
01.2006 - 01.2011
- Cashier, drive thru expeditor, cash drawer closeout
Education
No Degree -
J. Sergeant Reynolds Community College
Richmond, VA08.2012
High School Diploma -
Henrico High School
Richmond, VA2008
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Front Desk Operations
- Appointment Scheduling
- Office Administration
- Patient Registration
- Microsoft Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
- My affiliation is working and putting my hard work will count
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveTeam Building / Company Retreats401k matchStock Options / Equity / Profit SharingLanguages
English
Native or Bilingual
Interests
Working from home
Timeline
Online Grocery Associate
Walmart
10.2023 - Current
Clams and Benefits
Anthem
04.2021 - 02.2022
Provider services for Blue Cross and Blue shield of Illinois
Teleperformance
10.2020 - 08.2023
Cashier
KFC
06.2020 - 08.2020
Inventory Specialist
Rgis
06.2020 - 08.2020
Cashier
Kroger
01.2017 - 01.2019
Cashier
Bojangles
01.2014 - 01.2015
Cashier
Cracker Barrel
01.2013 - 01.2015
Shift Leader
Burger King
01.2011 - 01.2012
Crew Member
Burger King
01.2006 - 01.2011
No Degree -
J. Sergeant Reynolds Community College
High School Diploma -
Henrico High School
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