Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Hobbies
Quote
Timeline
Hobbies
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Deiby Lopez

Ontario,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.


Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Veterinary Technician Assistant

Advanced Pet Services
03.2020 - 11.2021
  • Assisted in administrating vaccinations to variety of animal species.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Managed up to 120 customers animals per Shift and "Increased sales by 73%" During Pandemic,
  • Performed dental cleanings using ultrasonic scaler

PC Route Manager

ORKIN Pest Control Service
01.2019 - 12.2020
  • Complied with safety guidelines and regulations with during pest control processes.
  • Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.

Drone Operator.

ADESA Los Angeles
01.2018 - 12.2018
  • FAA Certified.
  • Learned and used advanced drone inspection software to stay at forefront of industry.
  • Completed careful pre-flight checks and post-flight briefings to maintain safety standards.
  • Organized and completed routine charter routes, as well as paths requested by customers.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Department Coordinator.

ADESA Los Angeles
01.2017 - 01.2018
  • Supervise personnel in Retrieval of cars and delivery to proper storage location.
  • Organize car lot and store Customers cars or hold inventory for banks or transport pickup.
  • Record any discrepancy found on cars with detail reports and visual evidence that could include body damage, interior damage, or mechanical damage.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management,
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Education

High School Diploma -

San Dimas High School
San Dimas, CA
06.2022

Skills

  • Supervisor/Team Leader
  • Capacity and Scalability Planning
  • Test and Optimize Systems
  • Gather Project Requirements
  • Computer Software
  • POS Software
  • POS Systems
  • Train Users
  • Technical Support
  • Quality Customer Service Control

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies

Automotive engineering, Computer science.

Quote

Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford

Timeline

Veterinary Technician Assistant

Advanced Pet Services
03.2020 - 11.2021

PC Route Manager

ORKIN Pest Control Service
01.2019 - 12.2020

Drone Operator.

ADESA Los Angeles
01.2018 - 12.2018

Department Coordinator.

ADESA Los Angeles
01.2017 - 01.2018

High School Diploma -

San Dimas High School

Hobbies

 Automotive engineering, Computer science. 

Deiby Lopez