Deicy Garcia

Dynamic and resourceful professional with a proven track record of delivering exceptional customer care and fostering strong interpersonal relationships. Extensive experience in high-pressure call center environments as a Customer Service Representative and Virtual Instructor, adept at managing diverse customer needs with efficiency and empathy. Bilingual in Spanish, enhancing communication and service delivery to a broader clientele. Recognized as a collaborative team player, committed to driving success through effective teamwork and support.

Experienced with delivering top-notch customer service and support. Utilizes effective communication to address and resolve customer issues efficiently. Track record of maintaining high customer satisfaction through proactive problem-solving and teamwork.

Awards received : Geico 2022 Elite Recognition 1st Quarter  Top Performer Recognition First Call Resolution

• Successfully trained and coached newly hired sales associate on all contact standards.
• Assisted in Academy Bay to ensure a successful transition of new associates from a classroom setting to the on-job environment.
• Trained 150+ associate in Receivables Management on Team Based Organizations Skills.
• Proficient in Verizons Billing and Service order applications including ICRIS, SOP/DOE, Live Wire, PREMIS, ECHOES, Lotus and Internet applications.
• Created a common committee between La Coleccion & Multilingual Associates to improve dual centers productivity and CCI Results.