Deider Crayon
Victorville,CA
Summary
Adept at elevating customer experiences, I leveraged my problem-solving abilities and Microsoft Excel proficiency at Kaiser Permanente to enhance service delivery and database management. My knack for organization and customer relations significantly improved retention rates, showcasing a commitment to excellence and efficiency in dynamic environments.
Overview
15
15
years of professional experience
Work History
Service Representatives
Kaiser Permanente
03.2011 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than Number customers each day.
- Accepted payments and updated accounts with latest information.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Met customer call guidelines for service levels, handle time and productivity.
Data Entry Clerk
Kaiser Permanente
05.2010 - 03.2011
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Conducted audits of existing data entry processes.
Human Resources Coordinator
Costco Business Center
03.2009 - 03.2011
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Coordinated and administered employee health insurance and retirement plans.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Coordinated training sessions for improved team skills and knowledge.
Appointment Clerk
Kaiser Permanente
06.2009 - 04.2010
- Participated in regular team meetings and trainings to stay current on industry trends, best practices, and emerging technologies for a cutting-edge appointment scheduling process.
- Served as a liaison between medical staff and patients, effectively communicating appointment details and necessary preparation steps.
- Set appointments with customers based on individual convenience.
- Called potential customers by following calling list set forth by managers.
- Enhanced overall efficiency by regularly updating and maintaining accurate records of scheduled appointments.
- Answered approximately Number calls per day regarding appointment requests, concerns and inquiries.
- Managed high call volumes while maintaining a professional demeanor, demonstrating excellent multitasking abilities under pressure.
- Provided exceptional customer service, assisting clients in selecting suitable appointment times based on their preferences and availability.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
Education
None - Liberal Studies
Los Angeles Southwest College
Los Angeles, CASkills
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
- Problem-solving abilities
- Data Entry
- Customer Service
- Call Center Operations
- Microsoft Outlook
- Microsoft Excel
- Medical terminology knowledge
- Professional telephone demeanor
- Follow-up skills
- Scheduling
- Appointment Scheduling
Timeline
Service Representatives
Kaiser Permanente
03.2011 - Current
Data Entry Clerk
Kaiser Permanente
05.2010 - 03.2011
Appointment Clerk
Kaiser Permanente
06.2009 - 04.2010
Human Resources Coordinator
Costco Business Center
03.2009 - 03.2011
None - Liberal Studies
Los Angeles Southwest College