Deidra Bell
Houston
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
20
20
years of professional experience
Work History
Guest Service Representative
Walmart
02.2018 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Guest Service Team Member
Saar's Super Saver
01.2017 - 01.2018
- Assisted in training new team members on company policies, procedures, and guest service standards.
- Exceeded loyalty program enrollment targets by highlighting benefits during conversations with guests at check-in or upon inquiry.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Waitress
Cracker Barrel
02.2008 - 03.2016
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Shift Manager
Taco Bell
03.2004 - 12.2007
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
Education
East St. John High School
Reserve, LASkills
- Guest Relations
- Customer Service
- Data Inputting
- Guest Accommodations
Timeline
Guest Service Representative
Walmart
02.2018 - Current
Guest Service Team Member
Saar's Super Saver
01.2017 - 01.2018
Waitress
Cracker Barrel
02.2008 - 03.2016
Shift Manager
Taco Bell
03.2004 - 12.2007
East St. John High School