Deidra Church
Atlanta,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Front Counter Customer Service Representative
Publix
03.2023 - 04.2024
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Collaborated with team members to optimize workflow and ensure seamless service delivery for customers.
- Trained new employees on company policies, procedures, and software systems, leading to faster integration into the team.
- Contributed to achieving sales targets by actively promoting special offers and discounts available to customers.
- Handled telephone inquiries professionally and courteously, providing accurate information to callers.
Senior Customer Service Representative
Afni Inc, Verizon
08.2020 - 03.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
Assistant Manager
Jersey Mike's Subs
01.2018 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Culinary Arts
Helms Collage
Macon Ga07.2020
Skills
- Strong Work Ethic
- Data entry proficiency
- Appointment Scheduling
- Complaint Handling
- Professional Appearance
- Customer Service
- Problem-Solving
- Multitasking
- Computer Skills
- Microsoft Office
- Professionalism
- Inbound Call Management
Timeline
Front Counter Customer Service Representative
Publix
03.2023 - 04.2024
Senior Customer Service Representative
Afni Inc, Verizon
08.2020 - 03.2023
Assistant Manager
Jersey Mike's Subs
01.2018 - 08.2020
Culinary Arts
Helms Collage
Similar Profiles
Camila PerezCamila Perez
Guest Services at PublixGuest Services at Publix
Ahkeelah BarzeyAhkeelah Barzey
Bakery Associate at PublixBakery Associate at Publix
Marcos HanonoMarcos Hanono
Grocery Stock Clerk at PublixGrocery Stock Clerk at Publix