Deidra Crenshaw

• Serve as a back up to department manager and typically works opposite shift to Manager

• Coordinates department activities in the absence of the Manager

• Provide feedback on current process and procedures for future needs of the business

• Communicate with Manager or Store Leadership on any concerns as they arise

• Coach, supervise, develop, and train eCommerce team; service between 20-40 partners in absence of the Department Manager

• Review submitted orders, help coordinate proper allocation of resources to insure accurate and on time completion of orders

• Minimize shrink through careful handling of product

• Uses a digital tool to select items necessary to complete orders from store, to pack and put away orders in staging area to retrieve orders for customers, review customer orders, and communicate changes and or adjustments to orders

• Provide excellent customer service by phone when reviewing orders with Customers, suggest items for substitute as needed, answer product related questions, locate products and help Customers as needed

• Model superior customer service for other partners

• Maintain standards for safety and sanitation

• Comply with all federal state laws and company regulations and standards for product freshness, food safety, and sanitation

• Ensure that gas dispensers are operating properly
• Operate case register, collect cash payments from customers, make change as needed or charge credit card and proved receipts
• Observe flow of automobiles being filled with gas
• Occasionally show/assist customers in dispensing gasoline
• Manage the ordering of supplies
• Maintain station logs as required

• Monitor, enforce and role model company dress-code standards and customer service skills
• Listen and show sensitivity to customers concerns and handle issues in a professional and effective manner
• Assist in maintaining company sanitation standards
• Ensure Standard Operating Procedures compliance in the service department
• Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed
• Monitor front-end activity to expedite customer checkout by directing customer traffic
• Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.)
• Provide ongoing communication with store staff and management regarding daily events and concerns that transpire
• Oversee the ordering of products to ensure 100% in-stock conditions and inventory control

• Provide excellent customer service skills by answering product-related questions and helping customers locate store merchandise
• Ensure compliance with departmental Standard Operating Procedures
• Assist with inventory control: load, unload, and move products
• Clean and sanitize sales floor, display cases, prep area and equipment
• Organize, clean, and prepare back area for the night crew and incoming delivery trucks
• Organize merchandise on pallets to make the department presentable to the public
• Stock and rotate items on shelves as needed
• Check shipments for out-of-date and damage products to ensure freshness and quality of products
• Occasionally perform the duties of Customer Service Assistant as needed
• Direct the traffic flow of customers through check-out lines
• Manage efficient break and lunch schedules for employees
• Approve and review financial transactions (override capabilities)

• Provide excellent customer service skills
• Collect payment for customer purchases
• Bag groceries for customers and may assist with carryout
• Monitor and manage potential front-end reduction
• Make change and keep an accurate total
• Answer product related questions for customers
• Ensure company food safety and sanitation expectations are achieved by following Standard Operating Procedures