Deidra Engle
Aledo,IL
Summary
Dynamic and dedicated professional with a proven track record at Heartland, excelling in customer service and teamwork. Skilled in optimizing clinic workflows and enhancing patient experiences through effective communication and attention to detail. Adaptable and committed to continuous improvement, ensuring compliance with regulations while fostering a welcoming environment.
Overview
8
8
years of professional experience
Work History
PSR1
Heartland
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Medical Receptionist
Genesis Health Group
07.2017 - 06.2023
- Managed patient scheduling to optimize clinic workflow and reduce wait times.
- Coordinated communication between patients and medical staff for streamlined appointment processes.
- Processed patient registrations and maintained accurate electronic health records using EHR systems.
- Ensured compliance with HIPAA regulations while handling sensitive patient information securely.
- Trained new reception staff on office procedures and best practices for patient interaction.
- Implemented efficiency improvements in front desk operations, enhancing overall patient experience.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Education
No Degree - HYG
Carl Sandburg
Galesburg, ILHigh School Diploma -
Lincoln High School
Lincoln, IL05-1985
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Time management
- Flexible and adaptable
Timeline
PSR1
Heartland
06.2023 - Current
Medical Receptionist
Genesis Health Group
07.2017 - 06.2023
No Degree - HYG
Carl Sandburg
High School Diploma -
Lincoln High School