Deidra Gaines
Long Beach,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Business Office Representative (40hrs/wk)
Memorial Hospital Gulfport
08.2023 - Current
- Enhanced patient experience by efficiently managing registration processes and providing exceptional customer service.
- Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
- Collaborated with healthcare professionals to provide seamless coordination of care for patients.
- Increased accuracy in medical record documentation through diligent attention to detail and thorough data entry practices.
- Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
Administrative Assistant (Seasonal) (40hrs/wk)
H & R Block
01.2021 - 04.2023
- Greet clients and answer phone calls while providing exceptional customer service to ensure a positive client experience
- Schedule appointments and coordinate meetings with clients and tax professionals
- Accurately enter client information and tax data into H&R Block's proprietary software
- Maintain and organize client files and records in accordance with company policies and procedures
- Monitor and order office supplies to ensure adequate inventory levels
- Assist in the preparation of tax returns by providing administrative support to tax professionals
- Communicate effectively with clients, colleagues, and management to ensure smooth operations
- Perform other duties as assigned by management to ensure smooth operations of the office.
Registration Specialist (40hrs/wk)
Singing River Hospital
07.2022 - 01.2023
- Greet and register patients for services provided by Singing River Hospital, ensuring that all required information is accurately entered into the hospital's electronic health record system
- Verify insurance coverage and benefits, and obtain necessary authorizations for patient care
- Collect and process payments for services rendered, including co-pays, deductibles, and self-pay balances
- Answer patient inquiries and provide information on hospital policies, procedures, and services
- Schedule appointments, procedures, and tests for patients in accordance with physician orders and hospital protocols
- Coordinate with other hospital departments to ensure patient care is uninterrupted and timely
- Manage patient records and ensure that all information is accurate and up-to-date
- Provide excellent customer service and promote a positive image of Singing River Hospital to patients, visitors, and staff
At-Home Caregiver (35hrs/wk)
Nursing Management, Inc.
08.2019 - 08.2021
- Provide compassionate and individualized care to patients in their homes, including assistance with activities of daily living, medication management, and transportation to appointments
- Collaborate with other healthcare providers, such as physicians, nurses, and therapists, to coordinate patient care and ensure that treatment plans are followed
- Assist with meal preparation, housekeeping, and other household tasks as needed
- Provide emotional support and companionship to patients and their families
- Adhere to all nursing management policies and procedures, including infection control, medication administration, and confidentiality
- Maintain accurate and up-to-date patient records and documentation, including daily care logs, medication administration records, and incident reports
- Communicate effectively with patients, families, and healthcare providers, using both verbal and written communication methods
- Follow all safety protocols to prevent accidents, injuries, and infections
- Maintain a positive and professional attitude at all times and promote a culture of respect and dignity for patients and their families.
Sales Associate (35hrs/wk)
Dillard's
08.2019 - 12.2019
- Welcome customers as they enter the store and provide excellent customer service
- Assist customers in finding the products they are looking for and provide information about the products
- Maintain knowledge of current promotions, sales, and discounts and communicate them to customers
- Process customer transactions accurately and efficiently using the point of sale system
- Handle customer complaints or issues in a professional and courteous manner
- Keep the sales floor clean and organized, ensuring that products are properly displayed and stocked
- Meet or exceed sales goals by recommending products and providing exceptional customer service
- Build and maintain relationships with customers to encourage repeat business
- Collaborate with other sales associates and management to ensure that the store is meeting its goals
Education
Bachelor of Science - Health Administration
Jackson State University
Jackson, MS12.2025
Associate of Science - Business Administration And Management
Mississippi Gulf Coast Community College
Gautier, MS05.2022
High School Diploma -
Vancleave High School
Vancleave, MS05.2017
Skills
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in data entry and record-keeping
- Knowledge of office equipment such as printers, copiers, and scanners
- Customer service skills, including the ability to handle difficult or upset customers
- Ability to work independently as well as part of a team
- Knowledge of medical terminology and HIPAA regulations
- Experience with electronic medical records (EMRs) and patient registration software
- Ability to maintain confidentiality and handle sensitive information
- Strong problem-solving and critical thinking skills
- Ability to adapt to changing priorities and handle unexpected situations
- Knowledge of insurance and billing procedures
- Flexibility and willingness to learn new tasks and skills
- Knowledge and experience working with Epic and Cerner systems
References
- Ken Conkiln, H&R Block Store Manager, 518-391-9010
- Lloyd Alston, Memorial Hospital Office Manager, 228-575-2539
Timeline
Business Office Representative (40hrs/wk)
Memorial Hospital Gulfport
08.2023 - Current
Registration Specialist (40hrs/wk)
Singing River Hospital
07.2022 - 01.2023
Administrative Assistant (Seasonal) (40hrs/wk)
H & R Block
01.2021 - 04.2023
At-Home Caregiver (35hrs/wk)
Nursing Management, Inc.
08.2019 - 08.2021
Sales Associate (35hrs/wk)
Dillard's
08.2019 - 12.2019
Bachelor of Science - Health Administration
Jackson State University
Associate of Science - Business Administration And Management
Mississippi Gulf Coast Community College
High School Diploma -
Vancleave High School