Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deidra Gooden

Tolleson,USA

Summary

With over 15 years of experience in financial services and customer support, Have a strong proficiency in computer skills. Consistently demonstrate exceptional service and support to clients. Expertise lies in managing financial transactions, resolving customer inquiries, and ensuring a seamless experience. With a proven track record of success, confident in my ability to contribute to any organization's goals and objectives in a professional and efficient manner. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

9
9
years of professional experience

Work History

Warehouse Fulfillment Associate

Amazon
11.2023 - Current
  • Learning Ambassador- train and mentor new hires as well as seasoned Amazon employees on how to correctly and safely accomplish their task ensuring that he/she reaches his/her goal
  • Learned best practices to be successful
  • Consistently aid, coach, and assist team members
  • Accurate and efficient “Problem solver” - guaranteeing that all packages meet compliance, by inspecting incoming goods and components for defects, ensuring quality control meets standard
  • Process packages accurately in timely and efficient manner
  • Maintain well organize work area to ensure compliance with safety regulations
  • Demonstrated adaptability by cross-training in multiple roles within warehouse, increasing overall workforce flexibility.
  • Achieved high levels of attendance punctuality reflecting commitment towards warehouse objectives.

Independent Contractor

Layde Dei Y LLC
03.2020 - 11.2023
  • Proficient computer skills
  • 15+ years Financial Services/Customer Support experience
  • Created and maintained budgets for various projects to ensure financial success
  • Managed time effectively to meet deadlines and prioritize tasks efficiently
  • Cultivated strong relationships with clients to understand their needs and exceed expectations
  • Led and coordinated multiple projects simultaneously to achieve desired results
  • Developed strategic marketing strategies to promote products and increase brand awareness
  • Utilized negotiation skills to secure beneficial contracts and agreements
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.

CSR

Target, Cornerstone Home Lending, Charles Schwab & University of Phoenix – Randstad US, LP
07.2015 - 12.2022
  • Seizes initiative to perform day to day tasks with limited guidance or direct supervision
  • Oversee project from interception to completion
  • Troubleshoot and review to make sound decision on how to proceed order based on details received
  • Collaborate on a multi-facet team that provides client servicing, as well as processing time sensitive high risk client transactions
  • In constant contact with internal and external clients to facilitate their cashiering needs as well as provide exceptional client experience
  • Manage incoming and outgoing wires and electronic fund transfers
  • Deposit funds to client accounts through several different channels
  • Process asset transfers between Schwab accounts
  • Initiate contact with both retail investors and independent advisors
  • Manage call-in call center environment approximately 30 incoming calls, and emails per day from customers and provide written communication for all lines of business
  • Developed a thorough understanding of all division’s product
  • Using multiple computer applications, analyzing information
  • Utilize various systems and screens to gather information
  • Build sustainable relationships
  • While maintaining customer service metrics on call volume, quality of call and attendance
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.

Terminal Supervisor

Greyhound Lines
04.2021 - 07.2021
  • Managed and supervised daily operations of Dallas corporate Greyhound bus station hub by understanding bus station demands and metrics
  • Supervised fifteen drivers, six ticket agents, three baggage agents, one housekeeper and three kitchen staff
  • Developed a thorough understanding of all division protocols
  • Respond accurately and professionally to resolve customers’ issues by taking appropriate action to prevent crisis situations
  • Formulating a new strategy, daily for each unique bus schedule
  • Managed attendance and planned schedule according to business needs
  • Ensuring that each Greyhound bus left the station at scheduled time
  • Provide subject matter expertise and training to associates, through both verbal, and written communication
  • Assisted staff in handling escalated issues with problem-solving techniques
  • Developed team members by Initiated one on one coaching sessions
  • Compile, assess, reviewed, critical business metrics to correct and maintain driver logs in Saucon TDS Portal per Department of Transportation (DOT) compliance regulation

Education

Systems and application/support option - Web Design

Phoenix Computer Academy
04.2023

Organizational Leadership

Rio Salado College
Tempe, AZ
12.2014

Small Business Management - Business Administration And Management

Estrella Community College
Avondale, AZ
12.2011

Skills

  • Open to new ideas and new concepts
  • Strategic thinking
  • Critical thinking
  • Teachable
  • Oral communication
  • Written communication
  • Problem resolution
  • METICULOUS
  • Positive
  • Optimistic
  • Decision-Making
  • Teamwork and Collaboration
  • Customer Service
  • Workplace Cleanliness
  • Quality Control
  • Product Inspections
  • Mentoring and training
  • Dependable and reliable
  • Goal Setting and Prioritization
  • Sales Support

Timeline

Warehouse Fulfillment Associate

Amazon
11.2023 - Current

Terminal Supervisor

Greyhound Lines
04.2021 - 07.2021

Independent Contractor

Layde Dei Y LLC
03.2020 - 11.2023

CSR

Target, Cornerstone Home Lending, Charles Schwab & University of Phoenix – Randstad US, LP
07.2015 - 12.2022

Systems and application/support option - Web Design

Phoenix Computer Academy

Organizational Leadership

Rio Salado College

Small Business Management - Business Administration And Management

Estrella Community College

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Deidra Gooden