Deidra Johnson
Warm Springs,OR
Summary
Proven leader in customer service, adept at problem-solving and Microsoft Excel, enhanced customer satisfaction at Snoqualmie Casino by offering personalized solutions. Skilled in active listening and data entry, significantly increased loyalty through exceptional service and efficient issue resolution. Demonstrates critical thinking and proficiency in payment processing, driving sales and repeat business.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Warm Springs Telecom
03.2015 - Current
- Full time
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fieldwork for setting up internet installations.
- Proficient in Word and Excel for daily reconciliation
- Managed monthly payments and handled invoices.
- Set up accounts for internet and phone services.
Hotel Front Desk Clerk
Ho-Chunk Gaming Wisconsin Dells
01.2013 - 12.2014
- Part time worked weekends
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained a welcoming lobby environment.
- Upsold room upgrades.
- Knowledgeable abut local area
Marketing Customer Service Representative Lead
Snoqualmie Casino
11.2007 - 12.2012
- Full time
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
- Led weekly meetings to review progress towards goals, share updates, and address any concerns or challenges faced by the team.
- Maintained detailed records of all interactions with clients, ensuring accurate data collection for future reference.
- Maintained a safe working environment by adhering to safety protocols and keeping workspaces clean and organized.
- Cashed out points.
- Created player cards for guests.
- Worked with Ticketmaster for show ticket processing
- Managed coat check.
- Provided detailed information and excellent customer service
- Developed customized sales presentations to effectively communicate product benefits and features to clients.
Dental Assistant
Ho-Chunk Nation Tribal Aging Unit
08.2003 - 02.2007
- Full time dental assistant, 40hrs from 2023-2007
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Highlight technical skills, patients care ability, administrative task and team work.
- Assisted with the dr. In oral surgery’s, cavity fillings, providing suction and water to patients.
- Ability to manage multiple things at once
- Post-procedure clean-up, help making impression.
Education
High School Diploma -
Chemawa Indian Boarding School
Salem, OR06.2003
Trade School - Cosmetology School
Panache Academy of Beauty
Wisconsin Dells, WI12.2014
Dental Assistance - Dental Assisting
Central Oregon Community College
Bend, OR12.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Spreadsheets
- Sales closing
Timeline
Customer Service Representative
Warm Springs Telecom
03.2015 - Current
Hotel Front Desk Clerk
Ho-Chunk Gaming Wisconsin Dells
01.2013 - 12.2014
Marketing Customer Service Representative Lead
Snoqualmie Casino
11.2007 - 12.2012
Dental Assistant
Ho-Chunk Nation Tribal Aging Unit
08.2003 - 02.2007
High School Diploma -
Chemawa Indian Boarding School
Trade School - Cosmetology School
Panache Academy of Beauty
Dental Assistance - Dental Assisting
Central Oregon Community College
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