Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deidra Jones

Humble,TX

Summary

Hardworking Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency. Expert Billing Supervisor successful at operating department efficiently. Knowledgeable about invoicing, payment processing and account reconciliations.

Overview

23
23
years of professional experience

Work History

Billing Supervisor/Office Manager

Kellie's Sitting Service
02.2011 - Current
  • Performed testing for billing modules, enhancing new functionality and process improvements.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Worked with customers to develop payment plans and bring accounts current.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Established and checked coding procedures, monitored reports and updated internal files.

Dorm Supervisor

St Mary's Residential Training School
03.2010 - 02.2011
  • Cultivated independence through planned but flexible program activities.
  • Coordinated security for program activities and supervised labor crews in various areas around facility.
  • Oversaw and monitored activities of residents in recreation activities, dining and visitation areas.
  • Participated in staff meetings and training to stay informed on policies and procedures.
  • Enforced rules and regulations to maintain order and safety in residence hall.
  • Planned and organized social and educational activities to promote community building and personal development among students.
  • Supervised and mentored students to promote safety and wellbeing.
  • Assisted students in handling tough situations to resolve problems.

Warehouse Supervisor

DB Schenker
08.2005 - 12.2010
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and handling operations.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Oversaw daily operations and shipping and handling processes.
  • Operated warehouse material handling equipment correctly to move loads.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.

Customer Care Representative

Sprint
02.2000 - 08.2005
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained and managed customer files and databases.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.

Education

No Degree - Accounting

Louisiana Business College
Alexandria, La

High School Diploma -

Tioga High School
Tioga, LA
05.1988

Skills

  • Personnel Oversight
  • Mentoring
  • Status Updates
  • Report Preparation
  • Project Requirements
  • Transaction Processing Software
  • Legal Documents
  • Office Supplies and Inventory
  • Data Imports
  • Patient File Updates
  • Weekly Payroll

Timeline

Billing Supervisor/Office Manager

Kellie's Sitting Service
02.2011 - Current

Dorm Supervisor

St Mary's Residential Training School
03.2010 - 02.2011

Warehouse Supervisor

DB Schenker
08.2005 - 12.2010

Customer Care Representative

Sprint
02.2000 - 08.2005

No Degree - Accounting

Louisiana Business College

High School Diploma -

Tioga High School

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Deidra Jones