Deidra Kellerman
Lake Placid,NY
Summary
Dynamic Recreation Manager at a luxury resort in the Adirondacks, with expertise in budget management and customer engagement. Successfully implemented two new operations to enhance customer experience, and increase revenue by 125%. Overseen eight different facilities and optimized operations through innovative techniques. Act as a face for guest interactions and navigating conflict.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Recreation Manager
Whiteface Lodge & Resort
Lake Placid, NY
07.2024 - Current
- Developed budgets for recreation programs and tracked expenses.
- Monitored inventory levels for equipment needed for recreational activities.
- Oversaw daily operations and maintenance of recreation facilities.
- Coordinated schedules for facility usage and staff assignments.
- Planned, developed, and implemented recreational activities and events for an enhanced customer experience.
- Created marketing materials such as brochures, flyers and posters to promote recreation services.
- Monitored participant feedback to improve program offerings and services.
- Organized registration and payment process for programs, including data entry and coding into current software.
Front Desk Agent
Whiteface Lodge & Resort
Lake Placid, NY
01.2025 - Current
- Shadowed when available to learn front desk operations.
- Answered phone calls and responded to guest inquiries promptly.
- Maintained accurate reservation records using hotel management software.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Informed guest on resort amenities, services, and local attractions.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
Education
BBA - Business Management
Georgia College And State University
Milledgeville, GA05-2024
Certificates - Hospitality Administration And Management
Amadeus Learning Universe
OnlineSkills
- Budget management (Workday, ProfitSword)
- Customer engagement (Kipsu, Medallia)
- Inventory control (Google)
- Staff scheduling (UKG)
- Process analysis (SOPs, DSOPs)
- Event planning (Alice)
- Facility maintenance (Kissflow)
- Marketing materials (WordPress, Canvas)
Accomplishments
- Gold Presidential Volunteer Service Award | POTUS
- Senator of the Year | SGA of GCSU
Certification
- Red Cross CPR/First-Aid/AED Instructor
- SDI Open Water Scuba Diving License
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Front Desk Agent
Whiteface Lodge & Resort
01.2025 - Current
Recreation Manager
Whiteface Lodge & Resort
07.2024 - Current
BBA - Business Management
Georgia College And State University
Certificates - Hospitality Administration And Management
Amadeus Learning Universe
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