Summary
Overview
Work History
Education
Skills
Timeline
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Deidra Lawrence

Dallas,TX

Summary

Driven Shift Lead Supervisor with a proven track record at Luby's Cafeteria, enhancing customer satisfaction and team efficiency. Excelled in employee training and mentoring, alongside adept cash handling. Leveraged problem-solving and team leadership skills to exceed performance goals, demonstrating a commitment to excellence and a results-oriented approach.

Overview

5
5
years of professional experience

Work History

Shift Lead Supervisor

Lubys Cafeteria
03.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.
  • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
  • Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
  • Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
  • Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
  • Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
  • Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
  • Ensured compliance with company policies, safety regulations, and industry best practices.
  • Improved team efficiency by implementing effective scheduling and task delegation.
  • Completed cash and credit card transactions accurately using POS software.
  • Supervised ongoing daily production phases.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Cold Deli Clerk

Fiesta Market
06.2019 - 05.2020
  • Maintained consistent portion control in order to reduce waste while also ensuring that customers received value for their purchases.
  • Demonstrated expert knowledge on various types of deli meats, cheeses, salads, and condiments available for purchase.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Brewed coffee and tea and changed out drink station syrups.
  • Prepared salads, soups and sandwiches for customers.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

Highschool Diploma -

Jhon Leslie Patton
Dallas, TX
2011

Skills

  • Customer service focus
  • Workplace Safety
  • Decision-making capabilities
  • Employee Training
  • Team motivation
  • Positive Attitude
  • Problem-Solving
  • Team Leadership
  • Cash Handling
  • Assigning Work
  • Role Modeling
  • Team Supervision
  • Sales and Upselling
  • Employee Attendance Monitoring
  • Customer Service
  • Training and mentoring

Timeline

Shift Lead Supervisor

Lubys Cafeteria
03.2020 - Current

Cold Deli Clerk

Fiesta Market
06.2019 - 05.2020

Highschool Diploma -

Jhon Leslie Patton

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Deidra Lawrence