Deidra Lusby
Independence,KY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Commercial Cleaner
Clean Matters LLC
Florence, KY
07.2024 - Current
- Followed safety protocols to ensure a safe working environment for all staff.
- Cleaned various commercial facilities using appropriate tools and cleaning agents.
- Operated cleaning equipment such as vacuum cleaners and floor scrubbers efficiently.
- Disposed of waste materials in accordance with company policies and regulations.
- Inspected work areas for cleanliness and addressed any issues promptly.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Replenished supply of hand soap, paper towels, and other consumables.
- Washed and polished glass windows and doors to keep entryways clear and professional.
Small Business Owner
Self-employeed
Independence, KY
07.2024 - Current
- Identified needs of customers promptly and efficiently.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Developed business plans and strategies to grow small business.
- Set pricing structures according to market analytics and emerging trends.
- Responded promptly to guest requests for additional services or supplies.
- Followed established schedules for routine cleaning and deep cleaning tasks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
Associate Support Department Supervisor
The Home Depot
Crescent Springs, KY
12.2017 - Current
- Managed scheduling for department staff to ensure coverage.
- Coordinated training sessions for new employees on procedures.
- Contributed to team meetings by sharing ideas and feedback.
- Participated in recruiting efforts by interviewing prospective candidates for open positions within the department.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Recruited, interviewed and selected employees to fill vacant roles.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Paint Department Supervisor
The Home Depot
Crescent Springs, KY
05.2012 - 12.2017
- Supervised paint department staff and ensured compliance with safety protocols.
- Managed inventory levels, reducing stock shortages and overages.
- Assisted customers in selecting appropriate paint products for their projects.
- Resolved customer inquiries and concerns regarding paint products and services.
- Collaborated with management to implement departmental process improvements.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Evaluated individual performance of each team member in the paint department and provided feedback as needed.
- Implemented loss prevention strategies, reducing shrinkage rates.
- Implemented merchandising strategies, increasing sales.
- Delegated work to staff, setting priorities and goals.
Customer Service Desk Associate
The Home Depot
Crescent Springs, KY
02.2010 - 05.2012
- Managed customer complaints and resolved issues effectively and efficiently.
- Trained new team members on company policies and customer service standards.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Processed returns and exchanges according to company policies.
- Researched customer complaints using available resources.
- Processed payments and issued receipts for purchases of goods and services.
- Greeted customers, answered questions, and provided information on products and services.
- Addressed inquiries from customers in a polite, professional, and efficient manner.
- Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
- Assisted customers with placing orders or resolving product issues over the phone and in person.
Education
High School Diploma -
Dixie Heights
Edgewood, KY05-2008
Skills
- Team leadership
- Conflict resolution
- Reliability and punctuality
- Quality assurance focus
- Task prioritization
- Commercial cleaning
- Confidentiality
- Self motivation
- Customer relationship management
- Effective communication
- Time management
- Client relationships
Timeline
Commercial Cleaner
Clean Matters LLC
07.2024 - Current
Small Business Owner
Self-employeed
07.2024 - Current
Associate Support Department Supervisor
The Home Depot
12.2017 - Current
Paint Department Supervisor
The Home Depot
05.2012 - 12.2017
Customer Service Desk Associate
The Home Depot
02.2010 - 05.2012
High School Diploma -
Dixie Heights