Deidra Ming
Rosedale,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Sales Associate
Macys Department Store
Valley Stream, New York
10.2023 - Current
- Maintained up-to-date knowledge of store merchandise and policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed transactions using a point-of-sale system.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled returns and exchanges according to company policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
Customer Service Representative/Office Associate
Gumley Haft Management
Manhattan , NY
01.2015 - 11.2024
- Responsible for engaging in customers to understand needs, resolve issues and all questions
- Collected deposits or payments and arranged for billing.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Managed incoming and outgoing mail, including sorting, delivery, and pickup of packages.
- Inputted data into computer systems in an accurate and timely manner. Utilize MS Office, Word, Outlook and BJ Murray System
- Provided administrative support to management team by scheduling meetings, taking notes,
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted certified appraisers, shareholder brokers and board members with closing documents
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Patient Care Representative
Silver Star Urgent Care facility (part time night
Lawrence, NY
05.2019 - 06.2022
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Communicated with patients to ensure quality of care
- Processed patient intake information and updated medical records prior to treatment.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
Education
Bachelor of Science - Management
Morgan State University
Baltimore, MDSkills
- Complaint resolution
- Active listening skills
- Friendly and outgoing
- Creative problem solving
- Exceptional customer service
- Positive Attitude
Timeline
Sales Associate
Macys Department Store
10.2023 - Current
Patient Care Representative
Silver Star Urgent Care facility (part time night
05.2019 - 06.2022
Customer Service Representative/Office Associate
Gumley Haft Management
01.2015 - 11.2024
Bachelor of Science - Management
Morgan State University
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