Deidra Nicole Murphy
Columbus,OH
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Dedicated Mentor who provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
14
14
years of professional experience
Work History
Social Media Influencer
Self Employed
03.2019 - Current
- Created a platform of almost 500k followers focused on domestic violence awareness, including survivor stories, and providing resources. I was the voice for people who didn't have one. Provided peer support and mentorship for people who were struggling with abuse, mental health, and addiction. I used my platform to reach a broader audience to allow people a safe haven. Provided emotional support and resources via direct message and comments.
- Created, curated and managed published content for feed and stories across social media channels.
- Monitored and built social media following by maintaining solid online presence via community engagement.
Residential Cleaner
Murphy’s Professional Cleaning Service
04.2015 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Exceeded client expectations to garner future services.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collected payment for services rendered and provided client with billing receipts.
- Delivered quality customer service to address urgent needs and cleaning requests.
Actress
Self-employeed
05.2021 - 06.2025
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
- Wrote original or adapted material of various styles for performances.
- Researched roles by reading material or shadowing people similar to portrayed character.
- Participated in rehearsals to adequately prepare for performances.
- Studied scripts to successfully portray characters in dramas and comedies.
- Offered suggestions to directors regarding roles, scenes and lines to improve output.
- Traveled to set locations to complete onsite filming.
- Worked with acting coaches to improve skills for auditions.
- Collaborated with other performers for scene and character development.
- Interpreted scripts to create believable characters.
Customer Relations Management/ Administrative Assistant/ Team Lead/ Administrative Director
Community Choice Financial
01.2014 - 01.2019
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Locate and notify customers of delinquent accounts by mail or telephone to solicit payment.
- Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service, or credit contracts.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts, or non-payable checks.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Record information about financial status of customers and status of collection efforts.
- Perform various administrative functions for assigned accounts, such as recording address changes, and updating the records of customers.
- Trace delinquent customers to new addresses and phone numbers through skip tracing.
- Meet Production Goals: Promise to pay, dollars, individual and team and/or department goals.
- Develop and maintain positive, professional relationships with peers, superiors, and customers.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Managed approximately 500 calls, over 100 emails and faxes per day
Customer Service Representative
Teleperformance USA
01.2012 - 03.2014
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Arts - Computer Information Systems
Columbus State Community College
Columbus, Ohio05-2005
Associate of Arts - Marketing and Logistics
Ohio State University
Columbus, Ohio01-1998
Skills
- Video content creation
- Digital publishing
- Support services
- Crisis intervention
- Advocacy
- Suicide prevention
- Recovery assistance and support
- Complaint resolution
- Account updating
- Multi-task management
- Customer service
- Training & Development
- Data entry
- Dependable and responsible
Hobbies and Interests
Writing, Counseling, Reading, Sports, Movies/Plays
Training
- Advance Acting Class & Coach (Current)
- Acting Class & Coach (Current)
- Acting On-On Camera (Current)
- Master Class
Timeline
Actress
Self-employeed
05.2021 - 06.2025
Social Media Influencer
Self Employed
03.2019 - Current
Residential Cleaner
Murphy’s Professional Cleaning Service
04.2015 - Current
Customer Relations Management/ Administrative Assistant/ Team Lead/ Administrative Director
Community Choice Financial
01.2014 - 01.2019
Customer Service Representative
Teleperformance USA
01.2012 - 03.2014
Associate of Arts - Computer Information Systems
Columbus State Community College
Associate of Arts - Marketing and Logistics
Ohio State University
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