Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deidra Palmer

Insurance Desk Adjuster
Raleigh,NC

Summary

Observant Property Adjuster with 38 years of customer service experience. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs. Detail-oriented Examiner. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process. Business-minded with exemplary skills in customer service, time management and service coordination. Bringing over 38 years of related experience combined with superior mathematical abilities. Pursuing similar position with expanding insurance company. Resourceful professional promoting years of expertise assessing coverage and overseeing claims review. Leverages well-developed communication skills to deliver information to policyholders. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Desk Adjuster position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Property Desk Adjuster

Allcatclaims
05.2023 - Current
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Used XactAnalysis to compile estimates for personal property and structure damage.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
  • Prepared sketch of floor plan and roofline and entered data into XactAnalysis to develop line-by-line item costs of damages.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.

Sr. Mortgage Underwriter

Wells Fargo
11.2009 - 03.2014
  • Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.
  • Verified integrity of applicants' information to minimize fraud.
  • Worked with processing team members to communicate errors and obtain missing information for current applications.

Sr. Mortgage Underwriter

Ameris,Bank
03.2014 - 10.2022
  • Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.
  • Verified integrity of applicants' information to minimize fraud.
  • Worked with processing team members to communicate errors and obtain missing information for current applications.
  • Trained junior team members in underwriting procedures and loan quality grading standards.

Education

Certificate - Business

Kensington Business Institute
Buffalo, NY
08.1984

Skills

  • Relationship Building
  • Property Damage Assessment
  • Claims Evaluation
  • Customer Service
  • Emergency Response
  • Hail and wind damage specialist
  • Microsoft Word
  • Coverage determination

Timeline

Property Desk Adjuster

Allcatclaims
05.2023 - Current

Sr. Mortgage Underwriter

Ameris,Bank
03.2014 - 10.2022

Sr. Mortgage Underwriter

Wells Fargo
11.2009 - 03.2014

Certificate - Business

Kensington Business Institute
Deidra Palmer Insurance Desk Adjuster