Deidra Perkins
Ruskin,FL
Summary
Senior Workers' Compensation Claims Adjuster with extensive expertise in managing complex lost-time, medical-only, and litigated WC claims across multiple jurisdictions. Skilled in claim investigation, compensability analysis, medical management, reserve accuracy, and negotiated resolution. Experienced in collaborating with employers, TPAs, attorneys, and medical providers to drive timely return-to-work outcomes and cost-effective claim strategies. Known for strong communication, regulatory compliance, and consistent delivery of accurate, defensible claim decisions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Workers' Compensation Claims Adjuster
Pacesetter Claims Service
02.2024 - Current
- Determine compensability within statutory timelines (14-day rule) and issue appropriate notices specific to FL (DFS-F2, 5047, etc.).
- Monitor MMI (Maximum Medical Improvement), permanent impairment ratings, and evaluate the validity of DWC-25 forms.
- Provide expert recommendations on reserving strategies to ensure financial accuracy.
- Accurately determine AWW (Average Weekly Wage) under Florida guidelines.
- Work closely with defense counsel, adjusters, DHR Claims Examiners, and third-party administrators (TPAs) to mitigate risk.
Commercial Liability (CGL) Claims Adjuster
Cross Country Adjusting
05.2022 - 01.2024
- Managed a caseload of 120 claims, resolving reassigned insolvent-carrier claims including construction defect, property damage, premises liability, products liability, and contractor liability exposures.
- Perform detailed coverage analysis and interpret commercial policy language to determine liability, duty to defend, and duty to indemnify.
- Establishes reserves and authorizes payments within reserving authority limits.
- Develops and manages well documented action plans with the case manager and outcomes manager to reduce overall cost of the claim.
Senior Workers' Compensation Claims Adjuster
Frontline Insurance
09.2020 - 04.2023
- Managed a high-severity caseload of complex lost-time, catastrophic, and litigated workers' compensation claims across multiple jurisdictions.
- Conducted advanced compensability evaluations using detailed medical analysis, factual investigation, and jurisdictional expertise.
- Managed a caseload of 140 claims and maintained a consistent closing ratio.
- Analyze coverage, liability, and damages to recommend optimal settlement strategies.
- Utilize industry benchmarks and analytics tools to develop data-driven claims strategies.
Inside Property Claims Adjuster
USAA
05.2018 - 08.2020
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Facilitated smooth transitions during catastrophes as part of a disaster response team, quickly addressing large volumes of claims while maintaining high-quality service standards.
- Developed strong relationships with clients, fostering trust throughout the claims process.
- Prepared reports of findings of investigations.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Continuously improved industry knowledge through ongoing professional development opportunities, staying current on trends and changes within the insurance field.
Education
High School Diploma -
Paul Lawerence Dunbar High School
Fort Myers, FL05-2006
Skills
- Coverage analysis & policy interpretation
- Multi-jurisdictional WC law knowledge (statutes, deadlines, forms)
- Medical record interpretation (diagnostics, surgery, impairment ratings)
- Reserve setting & financial exposure evaluation
- Litigation oversight (mediation, depositions, hearings)
- Timely and accurate benefit administration (TTD, TPD, PPD/IIBs, PTD)
- Workers' compensation laws mastery
- Policy interpretation
Certification
- Licensed in 7 states
- Time Management & Caseload Prioritization for Adjusters Certificate
- Workers Compensation Claims Handling Certificate
Timeline
Senior Workers' Compensation Claims Adjuster
Pacesetter Claims Service
02.2024 - Current
Commercial Liability (CGL) Claims Adjuster
Cross Country Adjusting
05.2022 - 01.2024
Senior Workers' Compensation Claims Adjuster
Frontline Insurance
09.2020 - 04.2023
Inside Property Claims Adjuster
USAA
05.2018 - 08.2020
High School Diploma -
Paul Lawerence Dunbar High School