Deidra Pettiford
6500 Daybrook Circle,NC
Summary
Articulate Ophthalmic Technician that is talented in handling both the medical and administrative end of facility work. Accomplished at assessing pupils, confrontation fields and anterior chamber depths. Well-organized and efficient, with sound knowledge of medical terminology and various eye diseases. A skilled ophthalmic technician who is adept at evaluating complex eye diseases and cross-examining patient medical histories to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ophthalmologist Assistant
Duke Eye Center
05.2023 - Current
- Contributed to the success of the practice by providing exceptional customer service to patients both in person and over the phone.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Directed patients to exam rooms for initial evaluations and intake to aid physicians with carrying out efficient appointments.
- Facilitated positive patient experiences by addressing concerns, answering questions, and providing clear explanations of complex medical information.
- Maintained up-to-date knowledge of industry advancements through continuing education courses and training seminars.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Identified issues during preliminary exam and addressed concerns with physician.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Assisted in the fitting of contact lenses, ensuring optimal comfort and vision for patients while educating them on proper lens care.
- Ensured accuracy in diagnostic testing by carefully calibrating equipment and adhering to strict protocols.
- Enhanced patient care by assisting ophthalmologists in performing diagnostic tests and procedures.
- Provided crucial support during emergency situations involving eye injuries, collaborating with healthcare professionals to ensure proper treatment and care.
- Demonstrated strong attention to detail when recording patient histories, resulting in comprehensive documentation for ophthalmologist review.
- Participated in team meetings aimed at improving clinic performance, offering valuable input based on hands-on experience as an Ophthalmologist Assistant.
- Assisted in surgical procedures, ensuring a sterile environment and proper set-up for smooth operations.
- Measured intraocular pressure using the Goldman and Tonopen tonometry processes.
- Used a lensometer to measure and record the lens power of existing prescriptive spectacles.
- Measured and recorded visual acuity and color vision testing.
- Gathered patient histories, took measurements, and completed diagnostic tests as part of detailed ophthalmic evaluations.
Ophthalmologist Assistant
Porter Ophthamology
08.2022 - 01.2023
- Contributed to the success of the practice by providing exceptional customer service to patients both in-person and over the phone.
- Assisted in the fitting of contact lenses, ensuring optimal comfort and vision for patients while educating them on proper lens care.
- Ensured accuracy in diagnostic testing by carefully calibrating equipment and adhering to strict protocols.
- Enhanced patient care by assisting ophthalmologists in performing diagnostic tests and procedures.
- Provided crucial support during emergency situations involving eye injuries, collaborating with healthcare professionals to ensure proper treatment and care.
- Demonstrated strong attention to detail when recording patient histories, resulting in comprehensive documentation for ophthalmologist review.
- Participated in team meetings aimed at improving clinic performance, offering valuable input based on hands-on experience as an Ophthalmologist Assistant.
- Assisted in surgical procedures, ensuring a sterile environment and proper set-up for smooth operations.
- Achieved consistent accuracy in test results through diligent adherence to established protocols during exams, such as visual acuity testing or tonometry measurements.
- Supported overall clinic goals by cross-training in multiple roles, allowing for seamless coverage during staff absences or high-volume periods.
- Collaborated closely with ophthalmologists to develop individualized care plans for patients with various ocular conditions.
- Played a key role in the development of patient-focused marketing materials to attract new clients and increase overall clinic revenue.
- Promoted a safe and welcoming environment for all patients regardless of age, ethnicity, or background through compassionate interaction and communication skills.
- Improved office efficiency by maintaining accurate patient records and scheduling appointments.
- Maintained up-to-date knowledge of industry advancements through continuing education courses and training seminars.
- Streamline clinic operations with effective inventory management and timely ordering of supplies.
- Reduced wait times for patients by efficiently preparing exam rooms between appointments, ensuring all necessary equipment was ready for use.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Serviced, repaired, and maintained ophthalmic equipment to keep instruments and tools in good condition.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Educated patients and relatives on ocular health and safety, promoting good eye care.
- Directed patients to exam rooms for initial evaluations and intake to aid physicians with carrying out efficient appointments.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout the facility, encouraging more efficient operations and boosting patient satisfaction.
- Gathered patient histories, took measurements, and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Conducted Goldman and Humphrey visual field testing as part of the overall vision evaluation.
- Measured and recorded visual acuity and color vision testing.
- Used a lensometer to measure and record the lens power of existing prescriptive spectacles.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Administered visual acuity tests to measure the patient's ability to see clearly at different distances and identify visual impairments.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Measured intraocular pressure using the Goldman and Tonopen tonometry processes.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Triaged phone calls from patients and outside contacts and handled them in order of importance.
Front Desk Coordinator/Ophthalmologist Assistant
Eye Care Center
09.2020 - 08.2022
- Contributed to the success of the practice by providing exceptional customer service to patients both in person and over the phone.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Directed patients to exam rooms for initial evaluations and intake to aid physicians with carrying out efficient appointments.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintain strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Scheduled appointments in the computer system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Trained all staff on front desk procedures and policies.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained office supplies by taking inventory and submitting orders for low-stock items.
- Served as the point of contact for clients, fulfilled requests, resolved conflicts within the customer service department, and forwarded all other inquiries to the appropriate department and personnel.
- Read and responded to emails, answered telephone calls on a multi-line phone system, and transferred callers.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Managed appointment scheduling, ensuring optimal use of resources, and minimizing conflicts.
- Provided administrative support to management staff, contributing to overall office productivity.
- Greeted guests at the front desk and engaged in pleasant conversations while managing check-in process.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Greeted incoming visitors, verified credentials, and purpose of visit in order to direct appropriate area or personnel.
- Assisted in training new staff members on front desk procedures and company policies.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Verified patient demographic information, copied documentation and directed to provided information.
- Handled assignments independently with good judgement and critical thinking skills.
Front Desk Assistant/Ophthalmologist Assistant
My Eye Doctor
07.2017 - 08.2020
- Contributed to the success of the practice by providing exceptional customer service to patients both in person and over the phone.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Directed patients to exam rooms for initial evaluations and intake to aid physicians with carrying out efficient appointments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
Teacher
Guilford Child Development
09.2015 - 07.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Fostered positive learning environment that encourages student curiosity and critical thinking.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experiences.
Daycare Teacher
Johnson's Daycare
06.2015 - 07.2016
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving, and social skills.
- Actively encouraged children to develop their communication, problem-solving, and social skills.
- Maintained a tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, and naptime, ensuring smooth operation of the daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on an individual basis to build positive relationships and promote learning.
- Documented behavior, development, and learning of children to enable tracking history and maintaining accurate records.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Maintained a tidy environment to comply with cleanliness and sanitation standards.
Retail Sales Associate
Charming Charlie
07.2013 - 08.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store management in planning and executing seasonal promotions and sales events.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
Client Relations Specialist (Internship)
Lollipops Shoes and Associates
03.2012 - 08.2012
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Logged call information and solutions provided into internal database.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Championed process improvements by analyzing workflows, recommending changes, and monitoring results postimplementation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
- Built strong relationships with clients through effective communication and consistent follow-up.
Education
Associate of Arts - General Studies
Guilford Technical Community College
Greensboro, NC05.2016
Skills
- Refractive Error Correction
- Patient Care
- Insurance Verification
- Appointment Scheduling
- Optical Coherence Tomography
- Fundus Photography
- Diagnostic Testing
- Instrument Sterilization
- Ophthalmic Knowledge
- Surgical Assistance
- Eye Pressure Measurement
- Ocular Imaging Techniques
- Chart documentation
- Visual field testing
- Medication Administration
- Appointment management
- Medical History Documentation
- Ophthalmic equipment expertise
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Customer service abilities
- Excellent Communication
- Reliability
- Organizational Skills
- Team Collaboration
- Active Listening
- Decision-Making
- Analytical Thinking
Accomplishments
- Wardrobe stylist: current.
- Personal stylist and shopper: Style By Paige (2018-current).
- Personal Assistant to Tyneshia Knowles for artistry and make-up: 2018.
- Volunteer work with the Command Center: 2018
- Young Adult Ministries at New Jerusalem Cathedral: 2019-current.
- Support Group Assistant for Greensboro's Women's Shelter: 2013-2022
- Boutique Chairwomen for New Jerusalem Cathedral "New Action" program: 2013-2022
- Deacon at New Jerusalem Cathedral: 2012-current.
Certification
- CPR Certified
Timeline
Ophthalmologist Assistant
Duke Eye Center
05.2023 - Current
Ophthalmologist Assistant
Porter Ophthamology
08.2022 - 01.2023
Front Desk Coordinator/Ophthalmologist Assistant
Eye Care Center
09.2020 - 08.2022
Front Desk Assistant/Ophthalmologist Assistant
My Eye Doctor
07.2017 - 08.2020
Teacher
Guilford Child Development
09.2015 - 07.2017
Daycare Teacher
Johnson's Daycare
06.2015 - 07.2016
Retail Sales Associate
Charming Charlie
07.2013 - 08.2014
Client Relations Specialist (Internship)
Lollipops Shoes and Associates
03.2012 - 08.2012
Associate of Arts - General Studies
Guilford Technical Community College
- CPR Certified
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