Deidra Powell
Indianapolis,IN
Summary
Dedicated and passionate Substitute Teacher with proven track record successfully leading student discussions and providing individualized instruction. Communicates effectively with administrators, faculty and parents. Well versed in educational standards and innovative teaching methods.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Kelly Education Services
09.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Revenue Cycle Services
IU Health
03.2023 - 08.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
Patient Account Representative
HCM
01.2021 - 10.2022
- Completed financial assessments on new patients and follow-up documentation
- Prevented non-payment issues through proactive payment plans for patients with outstanding balances
- Coordinated collections activities on past-due patient accounts
- Obtained payments from insurance companies by submitting timely bills and correct documentation
- Maintained current and accurate notes for patient records in facility EMR
- Helped customers get back on top of payment demands by setting up accommodating plans
- Received payments and post amounts paid to customer accounts
- Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims
- Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
- Helped patients set up payment plans and complete applications for medical appointments and procedures.
Patient Services Coordinator
Eskenazi Health
01.2020 - 01.2021
- Oversaw front desk operations to maintain lobby, check in patients, and coordinate general office reception
- Maintained data integrity, keeping accurate and concise documentation of patient-related interactions
- Answered calls, scheduled appointments, and coordinated registrations
- Reduced risk and legal liabilities, consistently researching options and implementing recommendations
- Educated medical staff and patients by developing informational materials
- Maintained knowledge of community services and resources available to patients
- Supported patient service needs by coordinating efficient referrals for additional resources
- Coordinated communication between patients, family members, and medical staff.
Triage Coordinator
Orthoindy
04.2016 - 05.2019
- Received incoming calls and triaged phone requests
- Distributed patient forms and explained or clarified details of required paperwork or digital documentation
- Attempted to maintain continuity of care when scheduling patient appointments
- Verified authorization of visits and made efforts to minimize unauthorized visits
- Documented patient visits by faxing initial evaluations, discharge summaries, and notes to appropriate physician
- Coordinated communication between patients, family members, and medical staff
- Maintained knowledge of community services and resources available to patients
- Supported patient service needs by coordinating efficient referrals for additional resources.
Office Assistant
Allied Home Care
06.2014 - 01.2016
- Covered front desk reception area frequently, greeting visitors, answering questions, and directing guests to specific office personnel
- Prepared professional business correspondence, including letters, invoices, and basic contract language
- Kept office file system highly organized and quickly retrieved needed records
- Shredded older files and confidential information to reduce security risks
- Fostered relationships with office personnel and customers to strengthen connections
- Greeted, answered questions, and directed visitors to manage front desk operations
- Scanned, indexed, and stored records to manage filing system
- Input large volumes of data to meet accuracy requirements
- Reviewed files, records, and other documents to obtain information to respond to requests
- Supported team productivity with consistent office supply levels
- Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail
- Completed work schedules, managed calendars, and arranged appointments.
Education
Ivy Tech Community College
Pike High School
06.2012
Skills
- Epic system Tiger System
- Moxee System Allscript System
- ARX System Critical thinking
- Task prioritization Multitasking
- Microsoft Word Time management
- Cultural awareness HIPAA protocol adherence Creativity in Teaching Conflict Resolution
- Instructional Strategies Assessment Techniques
- Curriculum Development Lesson Planning
- Effective Communication Parent-Teacher Communication
- Student Engagement
- Adaptable
- Classroom Management
References
References available upon request
Timeline
Substitute Teacher
Kelly Education Services
09.2023 - Current
Revenue Cycle Services
IU Health
03.2023 - 08.2023
Patient Account Representative
HCM
01.2021 - 10.2022
Patient Services Coordinator
Eskenazi Health
01.2020 - 01.2021
Triage Coordinator
Orthoindy
04.2016 - 05.2019
Office Assistant
Allied Home Care
06.2014 - 01.2016
Ivy Tech Community College
Pike High School