DEIDRA ROGERS FRANCIS
Bakersfield,CA
Summary
Dynamic professional with extensive experience in food service management, excelling in staff training and inventory compliance. Proven ability to enhance operational efficiency and ensure food safety standards. Strong communicator and problem solver, dedicated to fostering teamwork and delivering exceptional client care. Team-dedicated Cafeteria Manager well-trained to remain composed in stressful situations. An enthusiastic personality with experience supervising employees while managing staff scheduling and supplies ordering.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Cafeteria manager
Panama Buena Vista Union School District
10.2017 - 05.2025
- Organized and led daily food service operations at a school site
- Overseeing food preparation
- Staff coordination
- Inventory management and compliance with state and federal regulations.
- Managed point-of-sale operations
- Trained staff
- Maintained records including inventory, sales, and personnel
- Ensured food safety standards.
Home Health caregiver
Private In-Home Assistance
06.2013 - 09.2017
- Help clients maintain independence, manage health conditions, and assisting with bathing, dressing, grooming, toileting, and mobility.
- Administer prescribed medications and monitor side effects.
- Plan and prepare nutritious meals based on dietary needs.
- Perform light cleaning, laundry and organizing to maintain a safe clean environment.
- Track vital signs, observe changes in health status and report to healthcare professionals.
- Escort clients to medical appointments, errands, or social activities.
- Provide emotional support, conversation, and engagement in hobbies and activities.
Receptionist Coordinator
Helmerich & Payne International Drilling
Shafter, California
09.2011 - 05.2013
- Managed front desk operations, greeting visitors and directing inquiries appropriately.
- Coordinated scheduling for meetings and appointments across multiple departments.
- Maintained office supplies inventory, ensuring availability for staff and visitors.
- Assisted with onboarding new employees, providing orientation materials and support.
- Handled incoming calls, managing communication efficiently and professionally.
- Organized company events, facilitating logistics and attendee coordination.
- Processed mail and deliveries, ensuring timely distribution to relevant parties.
- Collaborated with team members to improve workflow and enhance office efficiency.
- Monitored inventory levels for office supplies, equipment, and furniture items.
- Tracked attendance records for employees on a daily basis.
- Organized and maintained reception area, including ordering office supplies.
- Provided support to other departments when needed by completing assigned tasks promptly.
- Managed incoming and outgoing mail, packages, and deliveries.
- Handled confidential documents securely according to organizational standards.
- Developed efficient systems for managing customer data securely in accordance with company policies.
- Greeted visitors and provided information about the company.
- Scheduled appointments for customers with necessary staff members.
- Answered phone calls and redirected them to appropriate staff members.
- Coordinated various administrative tasks such as filing documents and preparing reports.
- Recruited, interviewed and selected employees to fill vacant roles.
Sales Assistant
Railex
Delano, California
06.2009 - 10.2011
- Assisted customers with product selection and inquiries.
- Resolved customer complaints and issues promptly and professionally.
- Maintained accurate records of all transactions including sales, returns, special orders, repairs.
- Developed price quotes for clients and negotiated prices to secure sales.
- Managed customer service inquiries, complaints and feedback regarding ticket sales.
- Collaborated with team members to coordinate shipping schedules.
- Maintained accurate records of inventory levels and shipments.
- Communicated with suppliers regarding order discrepancies or delays.
- Operated computers to access information related to shipping activities.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Identified order discrepancies and damaged items and notified supervisor.
- Obtained required documentation to process shipments and support movement.
- Prepared documentation to track and report on damaged or missing items.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Managed hazardous material documentation requirements when preparing orders for shipment.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Processed import and export documentation for compliance with customs regulations.
- Maintained accurate records of transactions and customs declarations.
- Communicated with clients regarding shipment status and customs requirements.
- Assisted in resolving customs disputes and inquiries from regulatory agencies.
- Collaborated with team members to improve workflow efficiency in the office.
- Prepared documentation to ensure compliance with customs regulations.
- Resolved issues related to incorrect declarations or missing documentation promptly.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
Billing Secretary/Transportation Dispatcher
New Advances for People with Disabilities
Bakersfield, California
03.2007 - 06.2009
- Maintained confidentiality of client information according to legal standards.
- Developed organized filing systems for easy retrieval of billing documents.
- Maintained accurate records of billing transactions.
- Prepared monthly, quarterly and annual reports related to accounts receivable.
- Created new customer accounts in the system after verifying relevant information.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Managed daily attendance records for students and staff efficiently.
- Handled inquiries related to student absences and tardiness with professionalism.
- Maintained confidentiality of student information while processing attendance data accurately.
- Monitored tardiness, excused and unexcused absences, and early dismissals by verifying notes from parents and guardians or other authorized personnel.
- Maintained accurate records of attendance and absences for all students and staff in the school.
- Provided detailed reports to faculty members regarding student attendance in their classes.
- Organized and maintained files to store absence excuse paperwork from doctors, parents and guardians.
- Created forms and made photocopies for attendance office.
- Answered office phone and greeted visitors to assist callers or screen individuals entering school.
- Prepared reports and compiled attendance information for submission to school district and state.
- Reviewed student records regularly to ensure accuracy of information related to attendance.
- Compiled data related to student attendance into spreadsheets for further analysis.
- Handled confidential information regarding students carefully and with discretion.
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Facilitated problem-solving for delivery issues to ensure timely resolutions.
- Supported training of new staff on dispatch protocols and systems.
- Created daily logs of dispatched vehicles and personnel.
- Organized and maintained filing systems for documents related to the dispatch office.
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Entered data into computer systems to track dispatched items.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
- Updated driver profiles with current contact information and certifications.
- Provided customer service support to clients seeking assistance with transportation services.
- Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Provided HR administrative assistance to management team.
- Offered reception coverage to relieve staff during absences or breaks.
Shipping and Receiving Clerk
Bolthouse Farms
Bakersfield, California
03.2007 - 06.2009
- Trained new staff on shipping and receiving procedures and safety protocols.
- Operated computers to access information related to shipping activities.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Identified order discrepancies and damaged items and notified supervisor.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Prepared documentation to track and report on damaged or missing items.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Researched discrepancies between physical count of items versus inventory system reports.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Managed hazardous material documentation requirements when preparing orders for shipment.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Received incoming shipments and verified contents against packing slips.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Coordinated import and export documentation for compliance with regulations.
- Managed shipment schedules to ensure timely delivery of goods.
- Processed customs paperwork and tariffs for international shipments.
- Processed documents including bills of lading, invoices, and other import and export related paperwork.
- Ensured proper documentation was completed prior to customs clearance of shipments at ports of entry or exit.
- Maintained detailed records of all imported and exported products.
- Directed cargo loading to monitor even distribution of weight.
- Retrieved stored items and traced lost shipments, when necessary.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Education
Some College (No Degree) - General Studies
Bakersfield College
Bakersfield, CASome College (No Degree) - Behavioral Sciences
Grand Canyon University
Phoenix, AZSkills
- Microsoft Office proficiency
- Food service management
- Inventory compliance
- Staff training and coordination
- Point-of-sale operation
- Customer service and support
- Data entry and verification
- Billing and invoicing
- Transportation dispatching
- Client care and support
- Record keeping and reporting
- Food safety compliance
- Inventory management
- Staff training
- Point-of-sale operations
- Customer service
- Menu planning
- Regulatory compliance
- Nutritional assessment
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Conflict resolution
- Inventory oversight and maintenance
- Cafeteria equipment operations
- OSHA regulations
- HACCP record keeping
- Health and safety procedures
- Food and supplies ordering
- Employee scheduling
- Kitchen equipment operation
- Food handling
- Service safe
- Food preparation
- Waste reduction
- Allergy awareness
- Sanitation standards
- Portion control
- Safety and health precautions
- Staff supervision and assistance
- Food presentation
- Reliability
- Communication
- Employee performance evaluations
- Staff supervision
- Delegating assignments and tasks
- Coaching and mentoring
- Workflow planning
- Multitasking Abilities
- Cash handling
- Maintain food safety
- Cross-functional teamwork
- Safe food handling
- ServeSafe manager
Languages
Spanish
Professional
Certification
ServSafe Manager
Timeline
Cafeteria manager
Panama Buena Vista Union School District
10.2017 - 05.2025
Home Health caregiver
Private In-Home Assistance
06.2013 - 09.2017
Receptionist Coordinator
Helmerich & Payne International Drilling
09.2011 - 05.2013
Sales Assistant
Railex
06.2009 - 10.2011
Billing Secretary/Transportation Dispatcher
New Advances for People with Disabilities
03.2007 - 06.2009
Shipping and Receiving Clerk
Bolthouse Farms
03.2007 - 06.2009
Some College (No Degree) - General Studies
Bakersfield College
Some College (No Degree) - Behavioral Sciences
Grand Canyon University