Deidra Ross

• Enhanced production through collaboration with capper and Hot End to deliver the best glass possible to the customer.
• Maintained customers needs and preferences while cutting glass and inspecting the product.
• Coordinated with other supervisors, combining group efforts to achieve goals. Through team meetings before and after changeovers.
• Delegated work to staff.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various machines and protocols that are set in place at NSG.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Guided employees in handling difficult or complex problems.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Examined products and materials for defects, thickness, color, and also other tests that are NSG standardized to ensure all customers get exceptional quality glass.

Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each resident. Reviewed records and assessed the nutritional condition of at-risk residents, including those with unplanned weight changes. Established healthful and therapeutic meal plans and menus. Coordinated nutrition care with other members of the health care team and delegated responsibilities. Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets. Counseled patients regarding special dietary needs. Served as a nutrition resource to departmental and health care staff to enhance nutritional services. Recommended appropriate feeding schedules and methods to meet nutritional needs.

• Participated in recreational activities with clients such as reading books, playing cards or board games.
• Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
• Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
• Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
• Assessed changes in condition or behavior of the client which may require further medical attention.
• Educated family members about proper techniques for caring for the client at home.
• Reported any observed changes in mental status or physical condition to supervisor immediately.
• Maintained accurate records of client care activities on computerized systems for charting purposes.
• Conducted home visits to assess client's needs and provide appropriate interventions.
• Prepared meals according to dietary requirements and assisted in feeding when needed.

Earned management trust by serving as key holder, responsibly opening and closing store. Described product to customers and accurately explained details and care of merchandise. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Assisted customers in person and via telephone. Cross-trained and provided back-up for other customer service representatives when needed. Accurately balanced cash drawer after every shift.

• Resolved customer complaints in a timely manner while maintaining excellent customer service standards.

Communicated with customers, employees and other individuals to answer questions and explain information about Jewelry. Interacted with customers and retail buyers to expedite orders.

Assisted customers with store and product complaints.

Dedicated to continuously improving sales abilities and product knowledge.

Communicated all store initiatives and promotions to customers to generate return business.

Recommended alternative items if product was out of stock. Guaranteed positive customer experiences and resolved all customer complaints.

Helped drive sales goals and achieve monthly quota figures.

• Delivered exemplary customer service and support by remaining poised in most stressful situations.