Deidra Scott
Grovetown,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work History
Access Coordinator
Piedmont Augusta Breast Health Imaging
10.2022 - Current
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Providing excellent customer service by promptly answering patient inquiries.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Educated patients on importance of preventive health care and insurance coverage.
- Contacted patients on annual renewal dates to offer assistance.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Payment Services Specialist
Northeast Georgia Physicians Group
08.2018 - 07.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Patient Financial Services Representative
Stephens County Hospital
06.2016 - 07.2018
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Analyzed customer financial records to determine appropriate payment plan.
- Entered client details and notes into system for interdepartmental access and review.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Established relationships with customers to encourage payment of delinquent accounts.
- Developed and documented collection procedures and policies to comply with government regulations.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Purchasing Agent
UHS Pruitt Corporation
05.1997 - 08.2015
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Performed monthly reconciliation of open purchasing orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Reviewed proposals, qualified vendors, and recommended optimal suppliers.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Oversaw financial administration and managed [Type] inventory while selecting and monitoring vendors.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Maintained documentation for all purchases.
- Identified and resolved supply chain issues to mitigate delays and production disruptions.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Collaborated with internal departments to identify and manage demand for material and services.
- Analyzed and reported on inventory levels to determine purchasing requirements.
- Conducted research, identifying potential vendors and better pricing options.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Worked with departments to find new and better items to fulfill diverse needs.
Education
High School Diploma -
Stephens County High School
Toccoa, GA05.1990
No Degree - Marketing
Walden University
Minneapolis, MN 05.2018 - 10.2019
Skills
- Appointment Confirmation
- Registration Coordination
- Microsoft Access
- Resource Scheduling
- Appointment Booking
- Eligibility Determinations
- Demographics Information
- Fee Collection
- Forms and Spreadsheet Creation
- Patient Information Management
- Phone and Email Etiquette
- Office Supplies and Inventory
- Reliability and Dedication
- Paging Systems
- Outbound Calling
- Punctual and Hardworking
- Verbal and Written Communication
- Insurance Company Knowledge
- Organization and Time Management
- Customer Experience
- Information Collection
- Registration Processing
- HIPAA Guidelines
- Financial Documentation
- Explaining Instructions
- Payment Processing
- Insurance Coordination
- Diagnostic Codes
- Medical Filing
- Customer Satisfaction
- Patient Health Information Access
- Patient Registration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Access Coordinator
Piedmont Augusta Breast Health Imaging
10.2022 - Current
Payment Services Specialist
Northeast Georgia Physicians Group
08.2018 - 07.2022
No Degree - Marketing
Walden University
05.2018 - 10.2019
Patient Financial Services Representative
Stephens County Hospital
06.2016 - 07.2018
Purchasing Agent
UHS Pruitt Corporation
05.1997 - 08.2015
High School Diploma -
Stephens County High School
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