Deidra Sherman
HUMBLE,Texas
Summary
Detail-oriented Administrative Professional with expertise in data entry and workflow efficiency optimization. Recognized for resolving issues effectively and building strong customer relationships. Committed to service excellence and adept at collaborating with teams to exceed performance goals through innovative process improvements.
Overview
8
8
years of professional experience
Work History
• Admin Tech II
HCAD
11.2018 - Current
- Enhanced customer satisfaction by resolving inquiries and complaints efficiently.
- Increased team productivity through workflow optimization initiatives and collaboration.
- Maintained professionalism under pressure, effectively managing escalated disputes and conflicts.
- Cultivated customer loyalty by addressing complaints with empathy and understanding.
- Streamlined communication by efficiently managing phone and email correspondence.
- Established administrative procedures to improve task tracking and operational efficiency.
Administrative Technician
HCAD
11.2017 - Current
- Enhanced office efficiency through effective scheduling and administrative task coordination.
- Minimized data entry errors, ensuring accuracy and consistency in all records.
- Safeguarded sensitive company information with strict confidentiality practices.
- Supported team members daily with special projects and administrative tasks.
- Identified opportunities for operational improvements in communication and recordkeeping processes.
- Developed tracking procedures for monitoring daily staff task completion.
Education
Forest Brook
Houston, TXSan Jacinto College
Pasadena, Texas, TXSkills
- Detail-oriented approach
- Data organization
- Accurate data entry
- Collaborative teamwork
- Service excellence
- Maintains composure under pressure
- Effective multitasking
- Effective written communication
- Effective issue resolution
- Results-driven under deadlines
- Effective relationship management
- Strong organizational skills
Timeline
• Admin Tech II
HCAD
11.2018 - Current
Administrative Technician
HCAD
11.2017 - Current
Forest Brook
San Jacinto College