Deidra Spiers

• Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
• Built positive and productive relationships with store and field leadership.
• Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
• Modeled best practices for sales and customer service.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.

• Drove and maintained solid operational processes, inventory management and inventory rationalization
• Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
• Assessed skill gaps for employees and developed training courses to meet identified needs.

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• Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

• Managed inventory control, cash control and store opening and closing procedures.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Approved regular payroll submissions for employees.

• Managed day-to-day business operations.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Devised processes to boost long-term business success and increase profit levels.
• Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.