Deidra Taylor
Opelousas,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admit Specialist
Acadian Medical Center
Eunice, LA
02.2023 - Current
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Assisted in developing strategies to increase customer satisfaction levels.
- Created training materials for new hires on the company's procedures and policies.
- Set specific goals for projects to measure progress and evaluate end results.
- Organized client meetings to provide project updates.
- Researched and analyzed customer feedback to identify areas of improvement.
- Conducted regular meetings with staff to review progress and address any concerns.
Wraparound Facilitator
Eckerd Connects
Lafayette, LA
07.2022 - 12.2022
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Organized special events such as company picnics or holiday parties for employees.
- Monitored employee productivity to provide constructive feedback and coaching.
Mental Health Assistant
Care for You Social Services
Opelousas, LA
03.2015 - 05.2022
- Provided emotional support and guidance to individuals struggling with mental health issues.
- Assisted in creating individualized treatment plans for clients based on their needs and goals.
- Observed client behavior and interactions to identify any changes in mood or attitude.
- Encouraged healthy lifestyle habits by providing advice about diet, exercise, sleep hygiene.
- Participated in community outreach programs designed to raise awareness about mental health issues.
- Actively listened to clients without judgement while providing a safe space for them to express themselves freely.
Education
Master of Arts in Human Sciences (Psychology & Sociology) -
Our Lady of the Lake University
12.2011
Bachelor of Business Administration -
LeTourneau University
08.2007
Skills
- Customer Relations
- Quality Assurance
- Documentation Management
- Machinery Maintenance
- Problem-solving aptitude
- Quality Assessment
- Excellent Communication
- Reliability
- Analytical Skills
- Written Communication
Certification
- TEA-Special Education Certification, 10/2007
- TCALL-TABE Testing Certification, 3/2012
- TMCA-Certified Mediator, 2010
- LCDC-I, 7/2019
References
References available upon request.
Timeline
Admit Specialist
Acadian Medical Center
02.2023 - Current
Wraparound Facilitator
Eckerd Connects
07.2022 - 12.2022
Mental Health Assistant
Care for You Social Services
03.2015 - 05.2022
Master of Arts in Human Sciences (Psychology & Sociology) -
Our Lady of the Lake University
Bachelor of Business Administration -
LeTourneau University
- TEA-Special Education Certification, 10/2007
- TCALL-TABE Testing Certification, 3/2012
- TMCA-Certified Mediator, 2010
- LCDC-I, 7/2019
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