Deidra Wilson
Hartly,DE
Overview
20
20
years of professional experience
Work History
Administrative Specialist II
State of Delaware Office of Pensions
Dover, DE
01.2022 - Current
- Interview Panel Member
- Member of Testing Committee for software system upgrade
- Trained and mentored 3 employees on Front Office procedures, organizational expectations and customer service protocols
- Assist with Front Office coverage in support of the office and retirees; which includes and is not limited to attending to visitors, reaching out to appropriate department to find representatives to assist visitors
- Notarize documents in accordance with the Delaware Code
- Review Payroll, Benefits, Refunds/Burial Benefits and Pension Calculation documents to assign appropriate document type and make notations on incomplete paperwork received
- Scan/Index documents received via mail, email or fax; such as Actuarial Forms, Beneficiary Forms, Direct Deposit Forms, Change of Address Forms, Tax Withholding Forms, Healthcare applications, Medicare Cards, Pension Creditable Compensation Forms for Payroll, Benefits, Refunds/Burial Benefits and Pension Calculation Departments to create a workflow
- Adhere to Payroll, Benefits, Refunds/Burial Benefits and Pension Calculation deadlines
- Records Management; i.e., maintaining all documents after scanning/indexing, boxing records for storage with an offsite facility, pulling physical copies upon request, maintain, as well as pull Microfiche upon request
- Act as primary mail contact: open, sort and distribute
- Generate Fleet (State Vehicle) Reservation Report, distribute keys, as well as contact Fleet to resolve any issues with reservations or vehicles; approximate value of 9 vehicles assigned to the office is $215,365.00
- Log personal and vendor checks received worth approximately $69,722.22 onto Excel Spreadsheet and disperse checks to appropriate department
Administrative Specialist I
Office of the Delaware State Fire Marshal
Dover, DE
04.2021 - 01.2022
- Receptionist duties; such as greeted clients and vendors, answered and routed telephone calls as well as obtained, opened and dispersed mail
- Formerly responsible for the Licensing Department for New Castle, Kent and Sussex Counties; which was comprised of, explaining services to clients, providing, processing and reviewing applications for Fire Suppression Systems , Fire Alarm Systems, Central Station and Remote Station Systems and Fire Extinguisher Licenses, proctored and graded Fire Extinguisher Exams, assigned license numbers, verified credentials of technicians, helping clients navigate website, logging multiplied thousands of dollars on Excel Spreadsheet, generating deposit report as well as deposit, generating client letters, scanning and uploading documents into appropriate client file
- Played a helping hand in processing Freedom of Information Act requests
- Assisted in processing Place of Assembly Permits; which included utilizing Excel Spreadsheets for tracking
- Generated Revenue Reports for the Administrative Officer and the monthly reports for our Website Department
- Trained 1 established employee on Licensing Department procedures
Medical Assistant II
Bayhealth General Surgery
Dover , DE
10.2015 - 04.2021
- Registered patients, checked out patients, collected co-pays, generated deposit reports, verified insurances, scheduled followup appointments and processed referrals
- Performed Administrative duties; such as faxed, scanned, uploaded documents, answered and routed telephone calls, obtained and reviewed records for completeness, processed mail and generated patient letters, composed patient letters, prepared FMLA paperwork
- Conflict Resolution; helped resolve upsetting issues patients had with either treatment or medications
- Obtained Pre-certifications for surgeries. assisted with minor office procedures, suture removal and wound care
- Lead Medical Technician
- Obtained patient vitals and entering data into an EHR system, prepared and stocked exam rooms
- Preceptor for High Level Disinfectant; trained, evaluated and passed employees that were in compliance of High Level Disinfectant Protocol for Bayhealth General Surgery Offices as well as Bayhealth ENT Office
- Trained 6 employees for Flexible Sigmoidoscopy Procedure
Registered Medical Assistant
Got A Doc - Walk-In Medical Care
Camden, DE
06.2014 - 10.2015
- Lead Medical Technician April 2015 to October 2015; second in command to the Nurse Practitioner who managed the facility
- Incorporated in my position were Administrative duties; such as answering and routing telephone calls, scanning, uploading and faxing documents, collecting co-pays and insurance cards for billing purposes, verifying insurance and preparing deposits, registering and checking out patients
- Obtained patient vitals and entered information into EMR system, led patients to exam rooms, answered general questions and prepared patients for physician by explaining process, conducted medical testing; such as Urinalysis, HCG, Vision and EKG's
- Prepared specimens, generated lab orders and administered medications, contacted pharmacies to submit and refill patients' prescriptions.
- Aided providers with minor procedures, performed Phlebotomy as well as capillary punctures, prepped and stocked exam rooms as well as ordered supplies
- Trained 12 new employees on medical/clinical procedures and protocols as well as front office procedures and protocols
- Conflict Resolution; comforted patients who were aggravated due to long wait times, medications problems and assisted in bringing resolutions
Data Entry/Administrative Assistant
Capitol Credit Services, Inc
Dover , DE
11.2003 - 06.2013
- Served as a communication liaison with clients and customers
- Processed incoming/outgoing mail
- Performed a variety of data management functions; including paper and electronic records management, setting up and managing accounts on databases and producing reports
- Coordinated and conducted sales and marketing meetings
- Tracked client listings, generated client letters and monthly status reports
- Coordinated deliveries of gifts of appreciation for clients
- Adhered to strict data confidentiality policies to prevent information leakage
- Performed courier duties as needed
Education
Medical Assistant
Harris School Of Business
2014
High School Diploma - General
Dover High School
1991
Skills
- Experience with CR Software, Eclinicalworks, Epic, Salesforce and HR systems ; such as PeopleSoft and OnBase
- 22 years of Customer Service Experience
- 19 years of Data Entry Experience
- 19 years Administrative Experience
- Experience with Microsoft Office
Affiliations
- Registered Medical Assistant October 2014- November 2023
- HIPAA Certification 2014
- OSHA Certification 2013
- Commissioned Notary Public March 2022- March 2024
Timeline
Administrative Specialist II
State of Delaware Office of Pensions
01.2022 - Current
Administrative Specialist I
Office of the Delaware State Fire Marshal
04.2021 - 01.2022
Medical Assistant II
Bayhealth General Surgery
10.2015 - 04.2021
Registered Medical Assistant
Got A Doc - Walk-In Medical Care
06.2014 - 10.2015
Data Entry/Administrative Assistant
Capitol Credit Services, Inc
11.2003 - 06.2013
Medical Assistant
Harris School Of Business
High School Diploma - General
Dover High School