Overview
Work History
Education
Timeline
Generic

Deidra A. Mitchell

Fresno,CA

Overview

11
11
years of professional experience

Work History

Administrative / Customer Support Specialist

SunMade Smart Roofing , Solar & Electric
Fresno, Ca.
03.2022 - 04.2024
  • Recorded all customer interactions into the database system accurately and completely.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
  • Prepared daily , weekly, monthly, and yearly financial reports summarizing sales. Prepared and monitored reports on the status of success with various lead sources used.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Managed and maintained appointment calendars for the CEO and 3 sales staff. Acted as a liaison between customers and sales staff.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Assisted in developing training materials related to new products or services being released.

SunPower Solar Department Sr. Scheduler

SunPower by Quality Home Services
Fresno, Ca.
12.2017 - 03.2022
  • Answered incoming calls from potential new customers and existing customer inquiries.
  • Assisted in scheduling, rescheduling, and canceling of Solar/Roofing appointments for customers. Maintained appointment calendars for 11-12 Solar sales staff.
  • Maintained accurate notes of customer's appointments and all information updated in the CRM. Computer system.

Home Improvement Contact Agent

Energy Star Construction
Fresno, Ca.
07.2015 - 11.2017
  • Provided detailed information about products and services to clients.
  • Maintained accurate records of all customer interactions and transactions.
  • Followed up with customers after scheduled appointments were completed.
  • Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
  • Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.

Executive Distribution Assistant

Fresno Bee Newspaper
Fresno, Ca.
11.2012 - 07.2015
  • Reviewed and processed expense reports and invoices for accuracy and completeness.
  • Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
  • Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
  • Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
  • Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
  • Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
  • Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
  • Prepared monthly financial statements according to established deadlines.
  • Created spreadsheets using Excel software programs including formulas, macros and pivot tables.

Education

High School Diploma -

South San Francisco High School
South San Francisco, CA
06-1980

Some College (No Degree) - Paralegal Studies

Heald College
Clovis, CA

Timeline

Administrative / Customer Support Specialist

SunMade Smart Roofing , Solar & Electric
03.2022 - 04.2024

SunPower Solar Department Sr. Scheduler

SunPower by Quality Home Services
12.2017 - 03.2022

Home Improvement Contact Agent

Energy Star Construction
07.2015 - 11.2017

Executive Distribution Assistant

Fresno Bee Newspaper
11.2012 - 07.2015

High School Diploma -

South San Francisco High School

Some College (No Degree) - Paralegal Studies

Heald College

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Deidra A. Mitchell