Deidra M. King
Harrison,New York
Summary
Patient-focused Clinical Supervisor with more than 23 years of experience and success in delivering outstanding care to patients, students and caregivers. Adept at developing robust programs to improve patient outcomes, leadership of clinical and operational teams and multi regional management. Excited to leverage background to take next career step with education from Capella.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Regional Clinical Manager
Center For Autism And Related Disorders
02.2023 - Current
- Reported to Chief Clinical Operator (CCO)
- Driver of Clinical Operations and outcomes for the Northeast and VA regions to include 18 centers and 3 academies.
- Partner for Regional Managers to improve clinical and operational functions across region by focusing on patient care and outcomes.
- Expert for Clinical Quality Assurance (QA) for regions.
- Mentor for senior level BCBA clinicians and special education teachers.
- for Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with ELT and stakeholders by implementing active listening and excellent interpersonal skills.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment across 23 locations.
Divisional Clinical Director – Executive Director
Center For Autism And Related Disorders
11.2021 - Current
- Oversee the clinical operations in the East Division from Maine to New Mexico, for a total of 70 plus centers and 20 plus states
- Driver of clinical KPIs
- Partnership with Regional Managers to support operational goals
- Provided high level clinical mentorship and training to 12 Group Clinical Managers (BCBAs)
- Directed and consulted on all Sever Challenging Behavior Consults
- Direct supervisor to the Quality Insurance Team (3 direct reports).
- Developed, implemented, revised, and evaluated policies and procedures.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Facilitate hiring of qualified [Department Name] personnel by interview applicants and making recommendations for employment.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Implemented new policies and educated staff on changes.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Divisional Clinical Manager
Center For Autism Related Disorders
10.2020 - 11.2021
- Responsible for producing, measuring, and presenting Key Performance Indicators (KPIs) and presenting monthly to the Executive Lead team
- Oversaw the clinical quality of 65 plus centers and 10 states
- Provided mentorship and guidance to high level BCBAs
- Ensured clinical quality across division by implementing systems and procedures to make meaning clinical changes.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Implemented new policies and educated staff on changes.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Regional Manager
Center For Autism And Related Disorders
01.2015 - 10.2021
- Direct reports included 10 Operations Managers and multiple BCBAs per center
- Managed intake processes and patient life cycles for clinics
- Management of clinical and operational functions across, Portland Maine, New York and New Jersey CARD centers
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Added Portland Maine December of 201
- Established and maintained operational standards for 10 locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Hire & trained clinical and operations teams
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
Regional Clinical Lead Manager
Center For Autism And Related Disorders
01.2013 - 01.2015
- Overseeing and managing all clinical aspects of the New York and New Jersey Centers.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Hired and trained BCBA staff across region to keep up with patient demand.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Built relationships with community agencies for timely service referrals.
- Assessed clients' needs and determined eligibility for intake services.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Completed intake assessment forms and filed clients' charts.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Coordinated multidisciplinary teams to facilitate and deliver necessary client services.
- Liaised between clients and healthcare providers to maintain continuity of care.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Clinical Manager
Center For Autism And Related Disorders
04.2012 - 01.2013
- Overseeing all of CARD Larchmont Clinical operations.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Handled job duties for staff members which were unavailable or out of office.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
- Reviewed operational and clinical policies and recommended solutions and change to CEO.
- Partnership with operations team.
Managing Supervisor
Center For Autism And Related Disorders
06.2011 - 04.2012
- Multisite management across 2 locations (Westchester and Manhattan)
- Developing and maintain relationship with multi school districts in Westchester NY and New York City DOE.
- Implementation of IEPs and participation in IEP process for students that I served.
- Responsibilities as outlined within the CARD Managing Supervisor job description
- Manage the Westchester and NYC area clients through the Larchmont office
- Work closely with the Operation Manager (OM) to co-manage the office’s daily operations
- Assisted in training the current OM within the daily administrative duties
- Implemented systems improve contract fulfillment and schedule fulfillment with the current administrative staff
- Initiated weekly meetings with OM, Therapist Liaison, Case Manager and Supervisor to work collaboratively and efficiently
- Successfully worked with the CARD training department to train a new CARD Supervisor within outlined time and completed another Case Manager’s assignment in the outlined time
- Supervised large case load and provided support and mentorship to supervisors
- Mentored BCBA students to provide BCBA supervisor mentorsip
- Attended conferences and represented CARD in the NY area.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients, parents, or staff.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
Workshop Consultant
Center For Autism Related Disorders
09.2005 - 01.2011
- Served individuals with autism and their families by creating, implementing and monitoring their clinical programs nationally and internationally (Canada and Caribbean)
- Provided theory lectures and training to community members to deliver the individual programs (Applied Behavior Analysis, DTT, NET, data collection, autism).
- Parent Training and the CARD Curriculum
- Provided field training for workshop therapists in the home, school, and community setting
- Direct implementation of individualized ABA programs, in homes, schools and communities, for clients in Canada, Caribbean, and US.
- Provided initial and ongoing training of staff to implement CARD’s workshop model ABA program, for children ages 2-10yr.
- Collected and analyzed key data to make accurate assessments.
- Guided staff in clinical best practices and evidence-based methods.
- Developed and proposed solutions for making positive improvements to operational and patient care strategies.
- Provided immediate and constructive feedback to students individually and as group.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Clinical Case Supervisor
Center For Autism Related Disorders
07.2005 - 01.2007
- Implemented CARD curriculum, based on developmental scales and measures, for children with Autism Spectrum Disorder (ASD) ages 1.5 to 10 years
- Implemented behavioral intervention plans (BIP) for all clients and conducting Functional Analysis of problem behaviors
- Conducted Experimental Functional Analysis, under supervision of a certified BCBA
- Trained and supervised the therapy teams, while implementing individualized Applied Behavioral Analysis programs (ABA), in the home and school settings.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Partnered with local organizations to expand access to social and community services.
- Developed and implemented training programs for staff.
- Researched best practices and developed strategies to improve program outcomes.
- Established and maintained relationships with key stakeholders.
- Analyzed trends and data to inform decision-making and program development.
- Advocated for social and community service programs to increase awareness and funding.
Clinical Case Manager
Center For Autism And Related Disorders
01.2004 - 07.2005
- Implemented individual education programming, using the principles of Applied Behavioral Analysis (ABA)
- Provided case management for clients with an Autism Spectrum Disorder and related disorders
- Attended IEP meeting and prepared necessary documentation
- Created IEP reports and goals
- Implemented CARD programs and curriculum in the domains of motor, self-help, language, social skills, play, and executive functioning with mentor support, from clinical supervisor
- Trained staff in the applied setting, to implement programs
- Presented lectures: Picture Exchange Communication System (PECS), Introduction to ABA, and all senior trainings
- Provided Parent Training: supported and trained parents on techniques used in behavior modification (extinction, reinforcement)
- Conducted Functional Behavioral Assessments (FBA): Developed behavior intervention plans to decrease maladaptive behaviors, while providing replacement behaviors, for individuals with ADS
- Consulted in School Setting: Support provided to general education teachers to assist with the special education population
- Implemented Augmentative Communication Systems: Created systems for clients that have limited or no vocal abilities, to assist in their communication.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Senior ABA Therapist
Center For Autism And Related Disorders
01.2003 - 01.2004
- Provided 1:1 ABA therapy with children on the autistic spectrum, data recording on discrete trial training and graphing
- Took detailed notes during team meetings, including specific drill instruction, behavioral interventions, new materials needed, and any parent training that may be recommended
- Write Quarterly reports, that updating clients’ progress on the implemented program
- Organized therapy room and materials and maintained logbook
- Monitored junior therapist: answered questions, ensuring consistency across all drills and therapists, providing training to therapist
- Implemented all changed made by supervisor at team meeting
- Trainings Received: Picture Exchange Communication System (PECS), School Shadowing, Social Skills, Visual Programming, PART trained
- Received intensive training in curriculum that is based on child development, areas include: language, social, motor, executive functioning, and play.
- Documented patient information, treatment plans, and patient responses.
- Tracked progress according to goals for interventions.
ABA Behavior Therapist International Workshop
Center For Autism And Related Disorders
06.2001 - 05.2002
- Provided CARD ABA therapy to child on the autistic spectrum, full time, in the home and school setting
- By weekly phone/computer conferences with CARD supervisor
- Provided therapy in various settings, making use of Natural Environment and discrete trial training
- Traveled with client and family, utilizing all learning opportunities.
- Performed behavioral therapy assessments and treatments in patients' homes without direct supervision.
- Monitored and documented client progress using data collection techniques.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
- Developed and implemented classroom routines to address varying student needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Collaborated with team members, school personnel and family members to develop individual plans of care for students.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Junior ABA Therapist
Center For Autism And Related Disorders
06.2000 - 06.2001
- Provided behavioral therapy to children in home and school environments
- Attended clinics and demonstrated programs
- Maintained paperwork (timesheets, county billing forms)
- Attended CARD initial therapist training including theory and field training
- Pasted both written and field evaluation
- PRESENTATIONS
- The Assessable BCBA 2022
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
- Monitored and documented client progress using data collection techniques.
- Addressed client needs by implementing behavior intervention plans.
- Maintained neutrality when supporting patients despite difficult behavior.
- Provided comprehensive treatment by working in close collaboration with multidisciplinary team of professionals.
- Developed and maintained clear, individualized documentation on each patient.
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally, and consistently.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Performed behavioral therapy assessments and treatments in patients' homes without direct supervision.
- Developed individualized treatment plans based on ABA principles to help clients reach goals.
- Interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment.
Education
New York State Permanente Teaching Certification in Early Childhood Special Education (birth to grade 2 -
Doctorate - Clinical Psychology
PHD - Behavior Analysis
Master of Arts - Psychology Behavior Analysis
University of Nevada
to Board Certified Behavior Analysis (BCBA) course work and exam. - undefined
Board Certified Behavior Analysis (BCBA) Certification Behavior Analysis Certification Board - undefined
New York State Permanente Teaching Certification in Early Childhood Education - undefined
Certification and ability to provide NYS SEIT and SI services - undefined
Capella University
Masters - Psychology
University of Nevada
Master of Science - Early Childhood Special Education
Hunter College
Program led to Dual Certification for NYS Teaching Certification Early Childhood Special and General Education. Program led to - undefined
Bachelor of Arts - Psychology and Philosophy
Manhattanville College
Skills
- NYS ABA
- SKILLS Knowledge of
- Microsoft Office and related programs
- Exemplary Communication Skills
- Organizing Staff Schedules
- Direct Patient Care
- Individualized Lesson Plans
- Presentation Delivery
- Individualized Instruction
- Clinical Team Collaboration
- Progress Monitoring
- Multidisciplinary Team Collaboration
- Team Supervision
- Case Management
Certification
NYS License Behavior Analyst November 2014
Affiliations
Applied Behavior Analysis International
Autism Society of America, Member, Alpha Sigma Alpha
Member of Council of Exceptional Children
Additional Information
- NYS ABA AWARDS , Dean List Manhattanville College all semesters in attendance Merit Award for excellence academic achievements Maine State Scholarship Leadership Award
yoga, personal growth, leadership, family
professional references upon request
Timeline
Regional Clinical Manager
Center For Autism And Related Disorders
02.2023 - Current
Divisional Clinical Director – Executive Director
Center For Autism And Related Disorders
11.2021 - Current
Divisional Clinical Manager
Center For Autism Related Disorders
10.2020 - 11.2021
Regional Manager
Center For Autism And Related Disorders
01.2015 - 10.2021
Regional Clinical Lead Manager
Center For Autism And Related Disorders
01.2013 - 01.2015
Clinical Manager
Center For Autism And Related Disorders
04.2012 - 01.2013
Managing Supervisor
Center For Autism And Related Disorders
06.2011 - 04.2012
Workshop Consultant
Center For Autism Related Disorders
09.2005 - 01.2011
Clinical Case Supervisor
Center For Autism Related Disorders
07.2005 - 01.2007
Clinical Case Manager
Center For Autism And Related Disorders
01.2004 - 07.2005
Senior ABA Therapist
Center For Autism And Related Disorders
01.2003 - 01.2004
ABA Behavior Therapist International Workshop
Center For Autism And Related Disorders
06.2001 - 05.2002
Junior ABA Therapist
Center For Autism And Related Disorders
06.2000 - 06.2001
New York State Permanente Teaching Certification in Early Childhood Special Education (birth to grade 2 -
Doctorate - Clinical Psychology
PHD - Behavior Analysis
Master of Arts - Psychology Behavior Analysis
University of Nevada
to Board Certified Behavior Analysis (BCBA) course work and exam. - undefined
Board Certified Behavior Analysis (BCBA) Certification Behavior Analysis Certification Board - undefined
New York State Permanente Teaching Certification in Early Childhood Education - undefined
Certification and ability to provide NYS SEIT and SI services - undefined
Capella University
Masters - Psychology
University of Nevada
Master of Science - Early Childhood Special Education
Hunter College
Program led to Dual Certification for NYS Teaching Certification Early Childhood Special and General Education. Program led to - undefined
Bachelor of Arts - Psychology and Philosophy
Manhattanville College
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