DeIdraniece Lee
Dallas,Texas
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Mckesson
08.2022 - 02.2023
- Exhibited visionary leadership in customer service operations
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Skilled at working independently and collaboratively in a team environment.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
Retention Specialist
Brinks Home Security
11.2018 - 10.2020
- Managed customer retention strategies at Brinks Home Security
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Collaborated with managers to identify and address employee relations issues.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Trained new hires in technology required to access company systems and complete job tasks.
Patient Care Aide
Heartland Healthcare
06.2017 - 05.2018
- Administered patient care in a healthcare setting
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
Leasing Agent
Avis Budget Group
02.2013 - 05.2018
- Managed leasing operations at Avis Budget Group
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Placed sales calls and handled sales for incoming customer calls.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Managed multiple tasks in high-volume environment.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Education
Bachelors Business Administration -
Strayer University-Virginia
Fort Worth, TX09.2024
Phlebotomy Tech - undefined
KCMO School Of Phlebotomy
Kansas City, MO08.2024
High School Diploma -
Dollarway High School
Pine Bluff, AR05.2008
Skills
- Sales force
- Customer Retention
- Call Centers
- Personnel records maintenance
- Administrative assistance
- Human Resources Support
- Understanding of HR policies
- Assessing performance
- Computer Literacy
- Employee Onboarding
- Benefits Explanation
- Open enrollment
- Documentation And Reporting
- ADP Workforce Now
- Verbal and written communication
- Care Plan Management
- Client documentation
- Patient transportation
- Medication Handealing
- Patient Care
- First aid and safety
- Knowledge of state regulations
Timeline
Customer Service Specialist
Mckesson
08.2022 - 02.2023
Retention Specialist
Brinks Home Security
11.2018 - 10.2020
Patient Care Aide
Heartland Healthcare
06.2017 - 05.2018
Leasing Agent
Avis Budget Group
02.2013 - 05.2018
Bachelors Business Administration -
Strayer University-Virginia
Phlebotomy Tech - undefined
KCMO School Of Phlebotomy
High School Diploma -
Dollarway High School
Similar Profiles
Luis LiconLuis Licon
Operations Supervisor at McKessonOperations Supervisor at McKesson
Dylan RumerDylan Rumer
Operations Specialist at McKessonOperations Specialist at McKesson
William SparksWilliam Sparks
Mckesson Sort Specialist at McKessonMckesson Sort Specialist at McKesson
Julian LewisJulian Lewis
Warehouse Lead Person at McKessonWarehouse Lead Person at McKesson
Jaylen McCloneyJaylen McCloney
EMT at Lifeline EMSEMT at Lifeline EMS