Deidre Allen

Responsible for managing all operational avenues that impact sales, setting strategic goals, supervising, and motivating staff, and implementing organization policies to drive efficiency, transparency, and compliance. This includes managing: Commercial & MarTech Systems and Privacy, Commercial Data, Sales Operations, Commercial Learning & Development, Contract Support & Fulfillment, Channel Operations, Research Operations, Primary Account Management and Client Service.

• Successfully managed teams of up to 400 global employees across 12 countries, resulting in increased efficiency and client satisfaction.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Oversaw merger and acquisition operational activities while ensuring seamless integration processes post acquisition.
• Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs by optimizing location strategy.
• Manage operation center of excellence in Manila and Penang
• Business owner for Commercial & MarTech systems (Salesforce, Marketo etc)
• Operationalized and integrated acquisitions (SBB, Bentek, PIRA, IHS Markit-ENR)
• Ensured compliance at all times by diligently managing sanction process, SOX control requirements and GDPR & customer privacy expectations.

• Managed a high performing team of Sales Operations, Channel Operations and Commercial Systems aligned to supporting Commercial goals and strategies.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Worked closely with organizational leadership to guide operational strategy and roadmap.
• Established the Manila Commercial Operations center for SPGI Platts.
• Migrated Client Service and Order Administration from an outsourced to a in-house model.

Successfully leading the Platts global inside sales team of 40 sales managers, account managers, lead development representatives across Asia, EMEA, Latin America and North America to achieve

double digit growth for the last 4 years. Responsible for driving new business, maintaining and growing more than 70% of Platts client base across all commodities. I drive operational efficiency across the sales organization to efficiently manage more than 35,000 leads, maximize opportunities, increase productivity and ensure customer satisfaction.

• Drive strong net sales performance at low cost of sale
• Drive operational efficiency to increase and standardize global performance
• Drive CRM adoption and usage to create transparency into customer interactions
• Drive operational excellence through streamlining processes, adoption of Oracle on Demand (CRM), Sirius Decision Lead Waterfall and Huthwaite SPIN Selling technique (solution sales model)
• Recruiting, On-boarding and Training, Coaching and Employee Development