Deidre Bailey
Stem,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Business Owner
Self-employed
Stem, NC
11.2020 - 07.2024
- Monitored cash flow to ensure proper budgeting of resources.
- Conferred with customers to understand needs and finalize purchase orders.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
Business Analyst
State of NC - DHHS
Raleigh, NC
08.2013 - 01.2020
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Identified needs of customers promptly and efficiently.
- Assessed programs to identify risks or problems to determine appropriate responses.
- Provided guidance on software design principles, coding standards, best practices, techniques, methods and toolsets used in the development lifecycle process.
- Reviewed existing policies and procedures against industry standards for compliance purposes.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Assisted in developing training materials for internal staff on new products or services.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Caseworker
Vance County Department of Social Services
Henderson, NC
05.2007 - 08.2013
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
- Monitored financial benefits received by clients in order to verify accuracy of payments and eligibility requirements.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
- Attended professional trainings related to best practices in case management techniques.
- Adhered strictly to HIPAA regulations regarding confidentiality of client information at all times.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
Education
Bachelor of Arts - Business Administration
Strayer University
Raleigh, NCSkills
- Business Planning
- Customer Service
- Attention to Detail
- Policies and Procedures Development
- Business Administration
- Employee Development
- Quality Assurance
- Business Development
- Strategic Planning
- Customer Relations
- Financial Planning
- Relationship Building
- Consulting
- Purchasing and planning
- Bookkeeping
- Operations Management
- Work Planning and Prioritization
- Public Speaking
- Microsoft Suite (Excel, Word, Powerpoint, Publisher)
References
References available upon request.
Timeline
Business Owner
Self-employed
11.2020 - 07.2024
Business Analyst
State of NC - DHHS
08.2013 - 01.2020
Caseworker
Vance County Department of Social Services
05.2007 - 08.2013
Bachelor of Arts - Business Administration
Strayer University
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