Strategic and people-centric Human Resources professional with over a decade of experience spearheading HR and operations functions within food service industry.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Machine Operator
International Paper APPM
Savannah, GA
07.2025 - Current
Operated machinery to produce high-quality products in a fast-paced environment.
Monitored equipment performance, identifying and resolving issues promptly.
Conducted routine maintenance on machines to ensure optimal operation.
Trained new operators on safety protocols and machine handling procedures.
Collaborated with team members to streamline workflows and optimize output quality.
Implemented process improvements that enhanced production efficiency and reduced downtime.
Adhered to safety regulations, ensuring compliance throughout the production process.
Followed detailed instructions to operate machines with accuracy and produce quality products.
Complied with company and OSHA safety rules and regulations.
Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Maintained accurate records of production activities and equipment usage for reporting purposes.
Set up and adjusted equipment and properly configured machines for daily operation.
Set up and ran machinery to produce exceptional products for industrial needs.
Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Collaborated with team members to optimize production processes and improve overall performance.
Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Operations Assistant
Marco’s Pizza LLC
Hinesville, GA
01.2020 - 06.2025
Led recruitment process for multiple franchise locations, encompassing sourcing, screening, interviewing, and onboarding candidates.
Conducted new hire orientation, tracked I-9 documentation, and ensured compliance with employment laws.
Served as HR point of contact for employee actions, including promotions, terminations, and payroll changes.
Provided performance evaluations, coaching, and corrective action plans for staff across locations.
Oversaw training programs for new general managers in regional franchise openings.
Managed operational functions such as scheduling, labor cost control, and inventory management.
Spearheaded team-building initiatives that enhanced workplace culture and improved retention rates.
General Manager
Marco’s Pizza
Hinesville
05.2013 - 06.2025
Directed daily operations of a high-volume restaurant, managing dine-in, carryout, and delivery services.
Recruited and trained team members, enhancing workforce quality and retention rates.
Implemented training sessions to ensure compliance with company policies and development standards.
Developed strategies that increased monthly sales revenue by 15% compared to previous year.
Managed employee records and payroll while resolving conflicts and improving customer satisfaction initiatives.
General Manager
Pizza Hut LLC
Hinesville, GA
01.2006 - 05.2013
Directed day-to-day operations of a high-volume restaurant, including dine-in, carryout, and delivery services.
Recruited, hired, and trained team members and managers, improving workforce quality and retention.
Facilitated regular training and development sessions and ensured compliance with company policies.
Developed and implemented strategies that increased monthly sales revenue by 15% over the previous year.
Managed employee records and payroll, resolved conflicts, and led customer satisfaction initiatives.
Education
Master of Science in Management & Leadership - Human Resources
Purdue Global University
Indianapolis, IN
Bachelor of Science in Business Administration - Human Resources
Purdue Global University
Indianapolis, IN
Skills
Talent acquisition and onboarding
Employee engagement and relations
Performance management
Training and development
HR compliance
Conflict resolution
Workforce planning
Payroll coordination
Operations management
Team collaboration
Workplace safety
Problem solving
Computer proficiency
Equipment operation
Forklift operation
Assembly procedures
Strong work ethic
Communication skills
Attention to detail
Machinery operation
Certification
Servsafe
Timeline
Machine Operator
International Paper APPM
07.2025 - Current
Operations Assistant
Marco’s Pizza LLC
01.2020 - 06.2025
General Manager
Marco’s Pizza
05.2013 - 06.2025
General Manager
Pizza Hut LLC
01.2006 - 05.2013
Master of Science in Management & Leadership - Human Resources
Purdue Global University
Bachelor of Science in Business Administration - Human Resources