Summary
Overview
Work History
Education
Skills
Timeline
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Deidre Collins

Houston,TX

Summary

Dynamic Jewelry Consultant with four years at Zales The Diamond Store, excelling in inventory management and customer service. Proven track record in organizing successful promotional events and resolving customer complaints effectively. Adept at building relationships that drive sales and enhance customer satisfaction through detailed product knowledge and effective communication.

Overview

8
8
years of professional experience

Work History

Jewelry Consultant

Zales The Diamond Store
Fredericksburg, VA
07.2024 - 03.2025
  • Organized promotional events within the store to attract new customers.
  • Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.
  • Educated customers about proper care instructions for different types of jewelry pieces.
  • Resolved customer complaints promptly and efficiently.
  • Utilized point-of-sale systems to process payments accurately and efficiently.
  • Processed returns and exchanges according to company policies.
  • Performed daily inventory management duties such as restocking shelves, organizing displays, and counting merchandise.
  • Provided customers with detailed product knowledge and advice regarding jewelry selection.
  • Developed relationships with clients to increase sales opportunities.
  • Greeted customers in person and on the phone, answered questions, and provided assistance.
  • Conducted inventory counts to ensure accurate stock levels.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Jewelry Consultant

Zales The Diamond Store
Pasadena, TX
11.2022 - 06.2024
  • All the same things as previously listed in last location. I have worked for Zales for 4 years and Have been at 3 different locations.

Jewelry Consultant

Zales The Diamond Store
Webster, TX
12.2021 - 11.2022
  • Organized promotional events within the store to attract new customers.
  • Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.
  • Educated customers about proper care instructions for different types of jewelry pieces.
  • Resolved customer complaints promptly and efficiently.
  • Utilized point-of-sale systems to process payments accurately and efficiently.
  • Processed returns and exchanges according to company policies.
  • Performed daily inventory management duties such as restocking shelves, organizing displays, and counting merchandise.
  • Provided customers with detailed product knowledge and advice regarding jewelry selection.
  • Developed relationships with clients to increase sales opportunities.
  • Greeted customers in person and on the phone, answered questions, and provided assistance.
  • Conducted inventory counts to ensure accurate stock levels.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Sales Associate

Macys Department Store
Webster, TX
10.2016 - 08.2020
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Assessed customer needs to provide assistance and information on product features.
  • Answered store and merchandise questions and led customers to wanted items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Organized stockroom shelves according to size, color or style.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Processed credit card transactions quickly and securely.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Computed purchases and received and processed cash or credit payment.
  • Greeted customers to determine wants or needs.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Recommended, selected and located merchandise based on customer desires.

Education

Some College (No Degree) - Nursing

Ozarks Technical Community College
Springfield, MO

Skills

  • Inventory management
  • Point-of-sale operation
  • Customer education
  • Product knowledge
  • Promotional event planning
  • Customer service
  • Relationship building
  • Complaint resolution
  • Effective communication
  • Merchandise presentation

Timeline

Jewelry Consultant

Zales The Diamond Store
07.2024 - 03.2025

Jewelry Consultant

Zales The Diamond Store
11.2022 - 06.2024

Jewelry Consultant

Zales The Diamond Store
12.2021 - 11.2022

Sales Associate

Macys Department Store
10.2016 - 08.2020

Some College (No Degree) - Nursing

Ozarks Technical Community College

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Deidre Collins