Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deidre Conklin

Charleston,SC

Summary

Dynamic and results-driven professional with extensive experience in shift management at Arby’s. Proven ability to enhance team productivity and customer satisfaction through effective training and mentoring. Skilled in money management and fostering a positive work environment, leading to increased sales and improved operational efficiency.

Overview

5
5
years of professional experience

Work History

Shift Management

Arby’s
07.2023 - Current

model for team members clean and organized the shift to run shift smoothly and learning how to make schedules make sure everyone learns and watches training videos hiring

Role

Assistant Manager

Sonic
07.2020 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Enhanced team productivity by streamlining operational processes.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Developed marketing strategies to attract new customers, increasing foot traffic.

Education

James Island Charter High
Charleston, SC
07.2020

Skills

  • Shift management
  • Hourly shift management
  • Corrections management
  • Grants management
  • Money management assistance
  • Paperwork management
  • ITIL service management
  • Protective equipment management

Timeline

Shift Management

Arby’s
07.2023 - Current

Assistant Manager

Sonic
07.2020 - 07.2022

James Island Charter High
Deidre Conklin