Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Deidre Dawson

Duvall,WA

Summary

Dedicated professional prepared for roles in service departments, bringing valuable experience in customer assistance and operational support. Recognized for reliability and ability to work well under changing conditions. Demonstrated skills in communication and problem-solving, with focus on team collaboration and achieving results.

Knowledgeable [Desired Position] known for effectively assisting customers and ensuring smooth operations within service department. Demonstrated ability to handle customer inquiries and resolve issues efficiently. Proven skills in team collaboration and adaptability in dynamic environments.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Service Department Associate

Seldens Home Furnishings
04.2025 - Current

Schoenfeld Interiors was purchased by Selden's Home Furnishings, April 1, 2025. Most employees were offered work through the take over which should be completed by July 1, 2025.

  • Maintained accurate documentation of all service activities, enhancing record-keeping and facilitating future reference.
  • Provided exceptional customer support, answering inquiries about services and helping customers make informed decisions.

Service/Delivery Associate

Schoenfeld Interiors
06.2023 - 04.2025
  • Provided exceptional customer support, resolving concerns and answering inquiries promptly and professionally.
  • Ensured timely completion of projects by closely monitoring progress and proactively addressing potential delays.
  • Optimized resource utilization by accurately forecasting demand patterns and adjusting staffing levels accordingly.
  • Updated clients about the status of their projects regularly through effective communication channels such as email or phone calls, establishing trust in the process.
  • Collaborated with cross-functional teams to resolve customer issues quickly and effectively.
  • Ensured compliance with company policies and procedures while delivering high-quality customer service experiences.

Activities Director/Independent Living

Ensign-Redmond Heights Senior Living
01.2022 - 06.2022
  • Responsible for planning and implementing social, recreational and educational activities.
  • Worked closely in coordination with other departments, and assisted them as part of a team effort.
  • Scheduling and coordinating calendar of events weekly
  • Manage the budget for activities
  • Design programs to encourage socialization

Office Manager / HR

Preferred Family Healthcare
09.2014 - 01.2021
  • Handle benefits administration for local branch employees
  • Process employee records for onboarding offboarding
  • Schedule and prepare new employees for orientation
  • Run background checks through FCSR, Intellicorps, LEIE, and EDL
  • Process payroll for all branch employees, including any special tasks such as wage garnishment or worker’s compensation
  • Screen and interview candidates for positions as needed
  • Ensure completeness of all employee files and records
  • Maintain knowledge of local and federal workplace regulations
  • Plan and organize office gatherings such as large meetings, birthdays, or other events.

Office Manager

Indian Creek Natural Medicine
11.2011 - 01.2014
  • Perform bank deposits and minor accounting
  • Act as reception and scheduler for two medical practices
  • Process medical billing through insurers
  • Maintain all patient records and files
  • Act as main point of contact for insurance verification
  • Order and stock supplies for two medical practices
  • Process end of day receipts and deposits

Office Manager

Mariner Chiropractic
07.1991 - 10.2011
  • Handle bank deposits and minor accounting
  • Act as main point of contact for insurance verification
  • Order and stock supplies for entire office
  • Process medical billing through insurers and medicare
  • Maintain all patient records and files
  • Process end of day receipts and deposits
  • Act as receptionist and scheduler
  • Screen and interview potential employees as needed
  • Post and update any open jobs
  • Plan and organize office events such as birthdays and meetings

Education

Associate of Science - Nursing

Hernando County Community College
Brooksville, FL

Skills

  • Phlebotomy tech June 2021
  • Med Tech July 2021
  • Timely payroll execution
  • Benefits administration
  • Employee onboarding
  • Certified in FCSR and Intellicorps
  • Operational coordination
  • Microsoft Office suite
  • Worker’s compensation claims and administration
  • Record keeping

Certification

  • CPR/FA
  • Corporate Compliance
  • HIPPA
  • Customer Service
  • Code of Conduct
  • Blood Born Pathogens
  • Gentle Teaching

Timeline

Service Department Associate

Seldens Home Furnishings
04.2025 - Current

Service/Delivery Associate

Schoenfeld Interiors
06.2023 - 04.2025

Activities Director/Independent Living

Ensign-Redmond Heights Senior Living
01.2022 - 06.2022

Office Manager / HR

Preferred Family Healthcare
09.2014 - 01.2021

Office Manager

Indian Creek Natural Medicine
11.2011 - 01.2014

Office Manager

Mariner Chiropractic
07.1991 - 10.2011

Associate of Science - Nursing

Hernando County Community College
Deidre Dawson