Deidre Dezelle
Marietta ,Georgia
Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Quality-focused Team Lead committed to approaching administrative tasks with tenacity and attention to detail.
Overview
14
14
years of professional experience
Work History
Team Lead - Administration
Restoring The Years Global Ministries
Marietta, GA
01.2016 - Current
- Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential.
- Implemented new working processes that delivered continued improvements.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Worked with the management team to implement the proper division of responsibilities.
- Communicated clear expectations and goals to each team member.
Personal Shopper
Instacart
Atlanta, Georgia
10.2017 - Current
- Tracked substitutions and informed customers of changes.
- Adhered to company policies and specific customer instructions.
- Picked items for customer orders with a focus on quality.
- Packed orders in an efficient manner to maximize productivity.
- Answered calls per day by addressing customer inquiries, solving problems and providing new product information.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Operated a POS system to itemize and complete customer purchases.
Volunteer
Cobb County Schools
Marietta, Georgia
08.2013 - 05.2018
- Interviewed potential new volunteers to find out what their goals were and which part of PTA & Girl Scouts they wished to be involved with.
- Participated in meetings to discuss new fundraising opportunities.
- Provided immediate responses to questions from volunteers.
- Sent out email reminders regarding upcoming volunteer events to community leaders.
- Membership Chair
Domestic Helper
Dezelle Home
Marietta, Georgia
05.2010 - 10.2017
- Spearheaded cross-functional initiative to achieve success in the home.
- Managed food inventory for 4-person center in accordance with nutritional guidelines.
- Developed and operated within annual budget of 4.
- Monitored each student's educational progress with individualized charts and files.
- Analyzed, constructed and calculated daily accounting records.
Education
Associate In Business - Culinary
Trident Technical College
Charleston, SC2007
Associate of Science - Nursing
Technical College of the Lowcountry
Beaufort, SC2006
Skills
- Customer relations
- Team building expertise
- Types 50 WPM
- Quick learner
- People-oriented
- Goal-oriented
- Motivated team player
- MS Windows proficient
Accomplishments
Volunteer Of The Year - CCSD
Student Council Leadership Award
Dean's List
Phi Theta Kappa Honor Society Member
Timeline
Personal Shopper
Instacart
10.2017 - Current
Team Lead - Administration
Restoring The Years Global Ministries
01.2016 - Current
Volunteer
Cobb County Schools
08.2013 - 05.2018
Domestic Helper
Dezelle Home
05.2010 - 10.2017
Associate In Business - Culinary
Trident Technical College
Associate of Science - Nursing
Technical College of the Lowcountry
Similar Profiles
Christopher LawsonChristopher Lawson
Sound Engineer at Restoring Faith MinistriesSound Engineer at Restoring Faith Ministries
Blessed Tarika BrooksBlessed Tarika Brooks
Volunteer at The Garden Restoring Life MinistriesVolunteer at The Garden Restoring Life Ministries
Richmond IhemeRichmond Iheme
Mental Health/Community Support Volunteer at Akpobasa Global MinistriesMental Health/Community Support Volunteer at Akpobasa Global Ministries