Deidre Dezelle
Marietta ,Georgia
Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Quality-focused Team Lead committed to approaching administrative tasks with tenacity and attention to detail.
Overview
14
14
years of professional experience
Work History
Team Lead - Administration
Restoring The Years Global Ministries
Marietta, GA
2016.01 - Current
- Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential.
- Implemented new working processes that delivered continued improvements.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Worked with the management team to implement the proper division of responsibilities.
- Communicated clear expectations and goals to each team member.
Personal Shopper
Instacart
Atlanta, Georgia
2017.10 - Current
- Tracked substitutions and informed customers of changes.
- Adhered to company policies and specific customer instructions.
- Picked items for customer orders with a focus on quality.
- Packed orders in an efficient manner to maximize productivity.
- Answered calls per day by addressing customer inquiries, solving problems and providing new product information.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Operated a POS system to itemize and complete customer purchases.
Volunteer
Cobb County Schools
Marietta, Georgia
2013.08 - 2018.05
- Interviewed potential new volunteers to find out what their goals were and which part of PTA & Girl Scouts they wished to be involved with.
- Participated in meetings to discuss new fundraising opportunities.
- Provided immediate responses to questions from volunteers.
- Sent out email reminders regarding upcoming volunteer events to community leaders.
- Membership Chair
Domestic Helper
Dezelle Home
Marietta, Georgia
2010.05 - 2017.10
- Spearheaded cross-functional initiative to achieve success in the home.
- Managed food inventory for 4-person center in accordance with nutritional guidelines.
- Developed and operated within annual budget of 4.
- Monitored each student's educational progress with individualized charts and files.
- Analyzed, constructed and calculated daily accounting records.
Education
Associate In Business - Culinary
Trident Technical College
Charleston, SC2007
Associate of Science - Nursing
Technical College of the Lowcountry
Beaufort, SC2006
Skills
- Customer relations
- Team building expertise
- Types 50 WPM
- Quick learner
- People-oriented
- Goal-oriented
- Motivated team player
- MS Windows proficient
Accomplishments
Volunteer Of The Year - CCSD
Student Council Leadership Award
Dean's List
Phi Theta Kappa Honor Society Member
Timeline
Personal Shopper
Instacart
2017.10 - Current
Team Lead - Administration
Restoring The Years Global Ministries
2016.01 - Current
Volunteer
Cobb County Schools
2013.08 - 2018.05
Domestic Helper
Dezelle Home
2010.05 - 2017.10
Associate In Business - Culinary
Trident Technical College
Associate of Science - Nursing
Technical College of the Lowcountry