Deidre Dishmond
Hephzibah,GA
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
16
16
years of professional experience
Work History
Office Specialist
Augusta University Medical Center
02.2021 - Current
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Edited documents to keep company materials free of grammar errors.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Delivered clerical support by handling range of routine and special requirements.
- Input data into spreadsheets and databases.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Interacted with customers by phone, email, or in-person to provide information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Registration Specialist
Augusta University Medical Center
09.2010 - 02.2021
- Demonstrates exceptional customer service, while serving as the initial contact for patients and guests
- Applies policies and procedures associated with patient flow and patient care; demonstrating the ability to identify customer's concerns, perform tasks required and resolve issues accurately and timely, following up as necessary to ensure a satisfactory resolution
- Ensures the collection of valid identification and insurance cards, as well as signatures on required registration forms, to include HIPPA, etc
- Checks patients in for appointments and notifies the doctor of their arrival
- Informs new and returning patients of physician and departmental scheduling procedures
- Cancels and re-schedules appointments
- Answers a multi-line phone to provide information.
- Collaborated with medical staff to ensure accurate record-keeping and seamless communication between departments.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
Patient Care Technician
Augusta University Medical Center
06.2008 - 09.2021
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Assisted mental health professionals with treatment plans, enhancing the therapeutic environment for patients.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Ensured patients'' privacy was protected through careful handling of confidential information according to HIPAA guidelines.
- Educated parents on proper child healthcare practices, promoting overall family wellbeing.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Monitored children''s behavior and intervened when necessary, ensuring a respectful learning atmosphere.
- Supported children with special needs through tailored interventions and close collaboration with specialized professionals.
Education
Certificate - Unit Clerk
Augusta Technical College
01.2006
Diploma - Accounting
Augusta Technical College
01.2004
Diploma - Business Office Technology
Augusta Technical College
01.2004
Skills
- Microsoft Office
- Data Gathering
- Customer Service
- Office Machine Operation
- Data Entry
- Spreadsheet development
- Schedule Management
- 55 wpm Typing Speed
- Medical Records Management
- Positive Attitude
Statement Of Skills
College Graduate with a diploma in Accounting and Business Office Technology, as well as a Unit Clerk certificate. Has over 15 years of administrative experience in a medical setting
and 4 years of direct patient care experience. Extensive knowledge in patient services. Experience includes retrieving and data entry in electronic medical records, scheduling appointments and problem solving. Proficient use of Microsoft Office. Skills include: leadership, decision making, infection control, attention to details, training, teamwork, scheduling, effective communication, administration proficiency, data entry, multi-tasking, customer service, medical terminology, electronic medical records, reporting and documenting.
Timeline
Office Specialist
Augusta University Medical Center
02.2021 - Current
Registration Specialist
Augusta University Medical Center
09.2010 - 02.2021
Patient Care Technician
Augusta University Medical Center
06.2008 - 09.2021
Certificate - Unit Clerk
Augusta Technical College
Diploma - Accounting
Augusta Technical College
Diploma - Business Office Technology
Augusta Technical College