Deidre Eugene
Davenport,FL
Summary
Dynamic professional and leader with over a decade of experience playing key roles in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled liaison with superior communication, computer, support and organizational skills.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Qurate Retail Group
, Florida
06.2020 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Created customer support strategy to increase customer retention.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Lead Server Trainer
Fleming's Prime Steakhouse & Wine Bar
11.2018 - 03.2020
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Presented training material with varied instructional methods to maintain attention of participants.
- Conducted small group or individual instruction to meet learning styles of participants.
- Educated bartenders, clerks, and servers on responsible service protocols.
Hospitality Supervisor
Waldorf Astoria, Boca Raton Resort
11.2017 - 10.2018
- Increased customer service ratings significantly through personable service.
- Collaborated with various team members to meet guests' requests.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Greeted and assisted guests every day and gathered information about each reservation.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Boosted hotel quality and service scores from by motivating and supporting guest services and housekeeping employees.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
Scrum Master Certification
Scrum Alliance
07.2022
Loaning Signing Agent
National Notary Association
Chatsworth, CA07.2022
Associate of Arts - Court Reporting
Atlantic Technical College
Pompano Beach, FL2006
Skills
- Maximizing Coverage
- Shrinkage Prevention
- Investigation Support
- Call Center Operations
- Team Engagement
- Scrum Methodology
- Project Team Coordination
Timeline
Customer Service Supervisor
Qurate Retail Group
06.2020 - Current
Lead Server Trainer
Fleming's Prime Steakhouse & Wine Bar
11.2018 - 03.2020
Hospitality Supervisor
Waldorf Astoria, Boca Raton Resort
11.2017 - 10.2018
Scrum Master Certification
Scrum Alliance
Loaning Signing Agent
National Notary Association
Associate of Arts - Court Reporting
Atlantic Technical College