Deidre Floyd Thomas
2170 N Lake Dr Apt 8012,SC
Summary
Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Advocate II
Blue Cross and Blue Shield of South Carolina
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Completed opening and closing functions to meet operational needs.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
CDL COMPLIANCE OFFICER
South Carolina Department of Motor Vehicles
11.2015 - 01.2024
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Boosted staff compliance awareness with creation and delivery of engaging training sessions.
- Created and maintained compliant work environment.
- Warned violators of infractions or penalties.
Dispatcher
JL Floyd and Sons
06.1998 - 12.2015
- Identified gaps in existing compliance processes and recommended updates.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Tracked and monitored vehicle performance and maintenance.
Education
Medical Assistant - Certified Medical Assistant
01.2005
Diploma - General Education
12.2000
Nurses Assistant Course - Certified Nursing Assistant
05.2000
Skills
- Call center experience
- Complaint resolution
- Professional telephone demeanor
- Office equipment proficiency
- Filing
- Call triaging
- Customer consulting
- Researching
Certification
Certified medical assistant
Certified nursing assistant
Professionalreferences
Blue Cross Blue Shield of South Carolina
Jacqueline Kim - Triage manager (803) 807-3661
South Carolina Department of motor vehicles
Dorothy McKnight - CDL coordinator (803) 896-1962
Computer skills
Phoenix
Citrix
Rumba
Excel
Microsoft
Teams
Timeline
Customer Service Advocate II - Blue Cross and Blue Shield of South Carolina
02.2024 - Current
CDL COMPLIANCE OFFICER - South Carolina Department of Motor Vehicles
11.2015 - 01.2024
Dispatcher - JL Floyd and Sons
06.1998 - 12.2015
Certified medical assistant
Certified nursing assistant
Beta Tech - Medical Assistant, Certified Medical Assistant
Cornerstone - Diploma, General Education
Bishopville Technical School - Nurses Assistant Course, Certified Nursing Assistant
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