Deidre Gillum
Sumter,SC
Summary
Accomplished Customer Service Advocate with a proven track record at Verizon, excelling in complaint resolution and administrative support. . Expert in call center operations and training new hires, demonstrating exceptional problem-solving abilities and a commitment to excellence. Successful Customer Advocate with 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
10
10
years of professional experience
Work History
Customer Service Advocate
Verizon
New Jersey/ Work From Home
12.2016 - 08.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Customer Service Representative
Sykes Call Center
Sumter, SC
05.2013 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Continued with new hires on the job training.
Education
Paralegal Studies
Central Carolina Technical College
Sumter, SCSkills
- Call center experience
- Data Entry
- Administrative Support
- Problem-solving abilities
- Complaint resolution
- Training new hires
Timeline
Customer Service Advocate
Verizon
12.2016 - 08.2023
Customer Service Representative
Sykes Call Center
05.2013 - 12.2016
Paralegal Studies
Central Carolina Technical College