Deidre Graham
Jackson,MS
Summary
Adept at enhancing operational efficiency and patient care quality, my tenure at Aspen Dental and G.V. Sonny Montgomery VA Medical Center showcases my expertise in healthcare terminology and patient care management. Leveraging skills in appointment coordination and accounts receivable, I've significantly contributed to program improvements and maintained high compliance with policies, demonstrating strong problem-solving abilities and team collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Acting Detail Program Support Assistant (OA)
G.V. (Sonny) Montgomery VA Medical Center
Jackson, MS
07.2024 - Current
- Supervised office services mailbox addressing various business support needs.
- Prepared reports summarizing program activities for internal stakeholders.
- Organized and coordinated meetings, conferences, presentations and other events.
- Reserved and managed meeting room availability.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained positive working relationship with fellow staff and management.
- Coordinated with team members to ensure timely completion of tasks.
- Updated website content related to upcoming events or new initiatives.
- Performed data entry into software systems used by the program team members.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
ADVANCED MEDICAL SUPPORT ASSISTANT
G.V. Sonny Montgomery VAMC
Jackson, MS
12.2023 - Current
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
- Answered phones, scheduled appointments, greeted patients and ordered supplies
- Verified appointment times with patients, preparing charts, pre-admission and consent forms
- Scheduled appointments, managed phone calls, and verified insurance coverage
- Collaborated closely with office staff to ensure smooth daily operations
- Ensured strict compliance with HIPAA regulations for patient confidentiality
PATIENT SERVICE REPRESENTATIVE
Aspen Dental
03.2022 - 12.2023
- Reviewed and corrected claim errors to facilitate smooth processing
- Helped address client complaints through timely corrective actions and appropriate referrals
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Facilitated communication between patients and various departments and staff
- Advanced ability to address concerns of patients and come up with resolutions
- Advanced ability to direct individuals to correct sources for resolutions
OFFICE MANAGER
Aspen Dental
08.2019 - 03.2022
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Managed office inventory and placed new supply orders
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Conducted staff performance evaluations to monitor progress and recommend professional development plan
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
- Referred patients to other specialty clinics for RCT's, Oral Surgery, etc
PROGRAM DIRECTOR/LEAD INSTRUCTOR/PLACEMENT COORDINATOR
Delta Technical College
07.2017 - 08.2019
- Managed program operations and provided strategic leadership for workers
- Developed and managed budgets for academic and student affairs
- Increased Dental program effectiveness by implementing strategic operational improvements
- Established community relationships to promote Dental Assisting programs
- Job Placement Coordinator
- Recruited and hired top-level employees with expertise in Dental program, adding depth and talent to highly skilled team
DENTAL ASSISTANT I
UMMC School of Dentistry
02.2005 - 07.2017
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work
- Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage flossing methods, brushing techniques
- Assisted with private practice and dental residents
Education
Bachelor of Health Administration - Health Administration
Belhaven
Jackson12.2010
Dental Certificate - Dental
Hinds Community College
Raymond, MS12.2005
High School Diploma -
Callaway High School
Jackson, MS05.2001
Skills
- Patient Care Management
- Healthcare Terminology Expertise
- Appointment Coordination
- Accounts payable
- Accounts receivable
- Scheduling Referrals
- Patient Account Reviews
- Knowledge of policies and procedures
- Travel Clerk (SuperUser)
Certification
- Certified Dental Assistant
- CPR certified by BLS
- Mississippi Radiology Permit
Timeline
Acting Detail Program Support Assistant (OA)
G.V. (Sonny) Montgomery VA Medical Center
07.2024 - Current
ADVANCED MEDICAL SUPPORT ASSISTANT
G.V. Sonny Montgomery VAMC
12.2023 - Current
PATIENT SERVICE REPRESENTATIVE
Aspen Dental
03.2022 - 12.2023
OFFICE MANAGER
Aspen Dental
08.2019 - 03.2022
PROGRAM DIRECTOR/LEAD INSTRUCTOR/PLACEMENT COORDINATOR
Delta Technical College
07.2017 - 08.2019
DENTAL ASSISTANT I
UMMC School of Dentistry
02.2005 - 07.2017
- Certified Dental Assistant
- CPR certified by BLS
- Mississippi Radiology Permit
Bachelor of Health Administration - Health Administration
Belhaven
Dental Certificate - Dental
Hinds Community College
High School Diploma -
Callaway High School
Similar Profiles
Shelby SchmittShelby Schmitt
RN, Medical-Surgical at G.V. (Sonny) Montgomery VA Medical CenterRN, Medical-Surgical at G.V. (Sonny) Montgomery VA Medical Center
Denise HughesDenise Hughes
Advanced Medical Support Assistant at G.V. (Sonny) Montgomery VA Medical CenterAdvanced Medical Support Assistant at G.V. (Sonny) Montgomery VA Medical Center
Regina RileyRegina Riley
Recreation Therapist at G.V. Sonny Montgomery VA Medical CenterRecreation Therapist at G.V. Sonny Montgomery VA Medical Center