Deidre Herron
Charlotte,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Security Analyst
Wells Fargo
Charlotte, NC
08.2024 - Current
- Developed and maintained detailed documentation on security processes, facilitating knowledge transfer and ensuring consistency in procedures.
- Enhanced network security by implementing intrusion detection systems and monitoring potential threats.
- Collaborated with law enforcement agencies during cybercrime investigations when necessary, supporting the apprehension of malicious actors.
- Facilitated culture of security mindfulness among staff, fostering proactive identification and reporting of potential security issues.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Concentrix
Charlotte, NC
06.2016 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate Of Arts - Business Administration And Management
Ashford University
San Diego, CASkills
- Network security
- Incident response
- Critical thinking skills
- Attention to detail
- Multitasking Abilities
Timeline
Security Analyst
Wells Fargo
08.2024 - Current
Customer Service Representative
Concentrix
06.2016 - 12.2023
Associate Of Arts - Business Administration And Management
Ashford University